Regional Manager

Jobtailor; Mississauga; On-site; CAD 110,000 - 140,000; Full time

Job summary

Intelcom in Mississauga, Canada seeks a senior manager to supervise IDC Business Partners, align goals with regional priorities, and drive KPI-driven performance. You will coach teams, monitor KPIs, and ensure compliance while coordinating with ROMs, Stations, and the Regional MD.

Strong partnership, analytical, and communication skills are essential. Responsibilities include stakeholder management, process harmonization, and leading countess of strategic initiatives across the region; you will

Qualifications

• Bachelor's degree or Master's in a related field with extensive experience in team leadership.
• Experience in partnership development, account management, or operating environment.
• Knowledge of independent contractor models is a strong asset.
• Strong financial analysis and strategic planning capabilities.
• Excellent communication and conflict management skills.
• Ability to navigate a matrix organizational structure.

Responsibilities

• Supervise, coach, and support IDC Business Partners in market management and delivery of key deliverables.
• Monitor deliverables, KPIs, capacity, performance, and development across the region.
• Act as Business Partner for the most critical and largest IDCs.
• Define individual goals aligned with strategic priorities and the Regional MD.
• Provide ongoing performance, accountability, and continuous-improvement coaching.
• Identify training needs and contribute to team skill development.
• Ensure KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions.
• Review team performance analyses and validate policy recommendations before escalation to the MD.
• Identify operational deviations and risks and recommend corrective actions.
• Act as the main relay between the Regional MD and the team.
• Coordinate collaboration between IDC Business Partners and Stations/ROMs.
• Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs.
• Contribute to departmental strategic planning and participate in inter-departmental meetings.
• Harmonize processes and policies in line with Global IDC Compliance requirements.
• Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs.
• Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes.
• Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs.
• Collaborate with Operations, HR, and Legal on sensitive situations.
• Conduct regular station visits and maintain close relationships with ROMs and SMs.
• Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values.

Skills

Team Management

KPI Monitoring

Strategic Planning

Performance Analysis

Conflict Management

Relational Intelligence

Analytical Thinking

Communication

Education

Bachelor's degree in administration, business relations, management, logistics, or related field

Master's/MBA (5–7 years relevant experience)

Tools

Monitoring Tools

Optimization Tools

Job description

• Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables
• Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region
• Act as Business Partner for the most critical and largest IDCs
• Define individual goals aligned with strategic priorities and the Regional MD
• Provide ongoing performance, accountability, and continuous-improvement coaching
• Identify training needs and contribute to team skill development
• Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions
• Review team performance analyses and validate policy recommendations before escalation to the MD
• Identify operational deviations and risks and recommend corrective actions
• Act as the main relay between the Regional MD and the team
• Coordinate collaboration between IDC Business Partners and Stations/ROMs
• Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs
• Contribute to departmental strategic planning and participate in inter-departmental meetings
• Harmonize processes and policies in line with Global IDC Compliance requirements
• Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs
• Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes
• Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs
• Collaborate with Operations, HR, and Legal on sensitive situations
• Conduct regular station visits and maintain close relationships with ROMs and SMs
• Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values

Requirements

• Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience
• Experience in team management or supervision
• Experience in partnership development, account management, or an operating environment
• Knowledge of independent contractor models (strong asset)
• Knowledge of small business challenges, strategic planning, and financial analysis
• Entrepreneurial background (strong asset)
• Experience in logistics or operations (asset)
• Mobilizing leadership and organizational maturity
• Strong analytical and data-driven capabilities using KPIs
• Excellent communication and conflict management skills
• Ability to navigate a matrix environment
• Strategic thinking combined with rigorous execution
• Strong relational intelligence

Core Competencies

Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives.

Highest-signal resume keywords

• Team Management
• KPI Monitoring
• Strategic Planning
• Performance Analysis
• Conflict Management

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Financial Analysis
• Logistics Management
• Operational Improvement
• Compliance Monitoring

Soft Skills

• Communication
• Conflict Management
• Relational Intelligence
• Leadership
• Strategic Thinking

Industry Keywords

• Independent Contractor Models
• Partnership Development
• Account Management
• Entrepreneurial Background
• Matrix Environment

Tools & Technologies

• Monitoring Tools
• Optimization Tools