Warehouse Operations Supervisor: Safety-Driven Team Leader

Intelcom | Dragonfly; Owen Sound; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Short- and medium-term growth

Job summary

Intelcom | Dragonfly, a Canada-wide leader in last-mile logistics, is hiring for a warehouse/operations role. The position supports safety, efficiency, and accurate inventory, with responsibilities from safety audits to driver bookings and route planning.

You’ll contribute to a fast-paced, team-driven environment and help ensure high service standards for clients. The role offers growth opportunities, competitive benefits, and RRSP programs as part of a strong employee support system.

Responsibilities

• Safety and Compliance: Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment; Enforce safe working methods and behaviors within the team; Conduct safety audits and warehouse checks; Supervise warehouse traffic, van audits and ensure safe vehicle movements; Ensure warehouse cleanliness and organization; Respond to emergencies as required.
• Cleaning, general housekeeping: Operations and Logistics Oversee shipping, receiving, dispatching, and inventory management; and package dispatching process; Conduct quality checkups on return pickups and return to the client process; Create/confirm driver bookings with relevant BPs; Generate the next day’s route plan and send optimization emails to the Optimization team; Conduct IDCs/Drivers check in/ out, loading unload trailers and verify freight against manifests; Assist with sorting, scanning, and processing packages (including defective items and returns).
• Reporting and Administration: Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports; Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.); Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison; Complete daily timesheets and submit to the Station Manager; Perform data entry as needed.
• Team leadership and Customer service: Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs; Prepare and monitor performance reports (on-time deliveries, exceptions, etc.); Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires; Address delivery complaints, damages, or lost packages promptly; Ensure high service standards and customer satisfaction; Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate; Other duties as assigned.

Job description

Intelcom | Dragonfly, a Canada-wide leader in last-mile logistics, is hiring for a warehouse/operations role. The position supports safety, efficiency, and accurate inventory, with responsibilities from safety audits to driver bookings and route planning.

You’ll contribute to a fast-paced, team-driven environment and help ensure high service standards for clients. The role offers growth opportunities, competitive benefits, and RRSP programs as part of a strong employee support system.