Regional Manager

Parkbridge; Innisfil; On-site; CAD 90,000 - 96,000; Full time

Job summary

Parkbridge Lifestyle Communities is seeking a Regional Manager to lead the performance of a portfolio of residential communities across Ontario’s Niagara, Hamilton, Goderich and Sarnia regions. You will supervise Community Managers and on-site staff, reporting to the Regional Director, Residential Operations, and provide strategic direction, coaching, and accountability.

Key responsibilities include budgeting, capital planning, operations excellence, resident relations, and ensuring long-term

Qualifications

• Proven experience in property operations within real estate, residential housing, hospitality or related industry.
• Demonstrated success leading multi-site operations and delivering strong operational and financial results.
• Experience coaching and developing teams, including people leaders and front-line staff.
• Strong financial acumen with experience managing operating budgets, capital expenditures and business performance metrics.

Responsibilities

• Lead staffing across the portfolio in alignment with approved budgets and staffing plans.
• Recruit, develop and retain Community Managers and on-site teams.
• Oversee budgeting, capital planning and maintenance programs for multiple communities.
• Ensure resident relations and high levels of customer service across all communities.
• Monitor safety, regulatory compliance and third-party service providers across properties.

Skills

Leadership

Budgeting

Team leadership

Financial acumen

Communication skills

Travel willingness

Education

Post-secondary education in Business/Real Estate/Property Management

Tools

Yardi

Job description

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of QuadReal Property Group, is Canada's leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities. Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

As Regional Manager, you will be responsible for the overall operational, financial, and resident experience performance of a portfolio of residential communities across Ontario's Niagara, Hamilton, Goderich, and Sarnia regions. Reporting to the Regional Director, Residential Operations, Land Lease East, you will lead and develop a team of Community Managers and, through them, oversee a diverse team of on-site professionals, including maintenance, grounds, administration, and seasonal staff. You will provide strategic direction, operational guidance, and coaching to support high-performing teams and thriving communities.

Key responsibilities include budget development and management, capital planning, operational excellence, resident relations, team leadership, and ensuring the effective management and long-term success of your portfolio.

At Parkbridge, community is more than where we work, it's who we are. Guided by our values of Community, Authenticity, Respect, and Excellence, we create exceptional experiences for our residents, guests, employees, and partners.

Team Leadership

• Determine staffing requirements across the portfolio in alignment with operational needs and approved budgets.
• Recruit, develop, and retain high-performing community managers and community-level team members.
• Partner with Human Resources on employee relations matters, including recruitment, performance management, disciplinary actions, and terminations.
• Lead performance and development discussions for community managers, providing regular coaching, feedback, and support.
• Review and approve compensation recommendations and workforce changes in accordance with company policies and guidelines.
• Support succession planning and identify development opportunities to strengthen leadership capability across the portfolio.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
• Ensure compliance with applicable employment legislation, company policies, and operational standards.
• Promote a strong culture of health and safety by ensuring incidents are reported, investigated, and appropriately addressed.

Asset Maintenance and Property Management

• Approve budgeted expenditures and ensure effective stewardship of community assets.
• Conduct regular site visits and property inspections to maintain operational and service standards.
• Review and approve equipment and capital requirements in partnership with Community Managers.
• Ensure the successful execution of annual capital improvement and maintenance programs.
• Monitor safety, risk management, loss prevention, and regulatory compliance across all communities.
• Approve and oversee third-party service providers and contractual relationships for assigned properties.
• Provide support and direction during after-hours emergencies and other operational situations, as required.

Financial Performance & Budgeting

• Prepare and submit annual operating budgets and maintain overall budget accountability for each property within the portfolio.
• Monitor and manage revenue and expense performance across assigned communities.
• Develop annual occupancy and lease-up projections and implement strategies to achieve established targets.
• Review monthly financial statements, analyze variances, and implement corrective action plans where required.
• Maintain accurate rent rolls and resident records in partnership with Community Managers.
• Ensure timely rent collection and effective management of receivables across the portfolio.
• Review monthly property accounting reports and ensure financial accuracy and compliance.
• Assist with development and acquisition pro-forma budgets and financial analyses as required.
• Ensure internal controls and company policies are adhered to and recommend process improvements where appropriate.

Resident Experience & Community Relations

• Foster positive resident relationships through effective communication and community engagement.
• Respond to escalated resident concerns in partnership with Community Managers and work toward timely resolution.
• Support Community Managers in developing resident engagement initiatives and community events.
• Promote a resident-first culture and ensure an high level of customer service across all communities.
• Ensure the resident experience reflects Parkbridge's values and commitment to excellence.

Experience and Qualifications

• Proven experience in property operations within the real estate, residential housing, hospitality, or related industry.
• Demonstrated success leading multi-site operations and delivering strong operational and financial results.
• Experience leading, coaching, and developing teams, including people leaders and front-line employees.
• Strong financial acumen with experience managing operating budgets, capital expenditures, and business performance metrics.
• Excellent communication, and relationship management skills, with the ability to influence and collaborate across all levels of the organization.
• Strong problem-solving and decision-making capabilities, with a focus on continuous improvement and service excellence.
• Ability to effectively manage multiple priorities and operate in a dynamic environment.
• Experience working with property management systems and Microsoft Office applications; Yardi experience is considered an asset.
• High degree of professionalism, integrity, and accountability.
• Willingness and ability to travel regularly throughout the assigned portfolio.
• Post-secondary education in Business, Real Estate, Property Management, or a related discipline.

The expected annualized base salary range for this role is $90,000-$96,000.

#L-TT1 Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience! We are committed to delivering vibrant communities that create long-term economic and social value and RV resorts in picturesque locations where vacationers can relax and recharge. As an operating platform of global real estate company, QuadReal Property Group, when you join Parkbridge you will be working with a dedicated team of passionate individuals across both organizations, united by deeply held values and a commitment to service excellence. Together, we lead our industry through progressive practices, an open-source approach to idea-sharing and a commitment, every day, to Being a Responsible Company.