Regional Implementation Manager

Flexport; Toronto; On-site; CAD 139,000 - 180,000; Full time

Job summary

Flexport is hiring an Implementation Manager in Canada to own and evolve our Implementation Methodology as our ICP product suite expands. You’ll drive end-to-end implementations, build scalable playbooks, and partner with Sales and Operations to launch new business live and delivered as sold.

You will scope and plan implementations, align multiple teams, and own the critical path to ensure on-time delivery.

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• Self-starter who spots process gaps and builds solutions before being asked.
• Track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology with defined tasks, personas, ownership, timing, and templates.
• Create playbooks for new products or services and lead implementation gaps.
• Partner with Sales and Operations as the client's primary contact through implementation.
• Lead implementation for new accounts and for existing clients from award to steady-state delivery.
• Scope awarded business and build the implementation plan coordinating multiple internal teams.
• Own the critical path and readiness to deliver on the sold timeline.
• Adapt plans in real time and turn learnings into service improvements.
• Report status to leadership and proactively flag barriers with mitigation plans.
• Close out implementations with reviews to drive improvements into the methodology.

Skills

Self-starter

Cross-functional projects

Collaboration

Communication

Attention to detail

Education

BA/BS degree

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We're hiring an Implementation Manager to own and evolve Flexport's Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexport's ICP products today, then adapt it as new products and services come online. You'll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.

What you'll do:

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates. Standardize them so the outputs can span across customers, services, and new ICP products as our suite grows.
• Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
• Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial, business, and operational leadership - flag barriers early and bring a mitigation plan, not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding
• A self-starter who spots process gaps and builds the solution before being asked
• A track record of scoping, planning, and closing client-facing, cross-functional projects
• Strong collaboration and communication skills; comfortable owning the room with clients
• Sharp attention to detail and a bias for delivering ahead of schedule

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$100,000 - $130,000 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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per year