Regional Director of Operations

Claiborne Senior Living; Welland; On-site; CAD 90,000 - 120,000; Full time

Job summary

Claiborne Senior Living is seeking a Regional Director of Operations to oversee policies and performance across multiple sites in assisted living. This role involves ensuring compliance, improving resident satisfaction, and managing financial outcomes. Ideal candidates will have relevant multi-site experience, organizational skills, and the ability to thrive under pressure. Competitive benefits include medical and dental insurance, paid time off, and bonus opportunities.

Benefits

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Paid time off

Paid Holidays

Bonus opportunities

Qualifications

• Extensive experience with managing daily expenses including labor and controllable expenses.
• Multi-site assisted living experience required.
• Willing to travel up to 75% of the time.

Responsibilities

• Ensure compliance with policies and procedures at each Community.
• Monitor resident services and ensure satisfaction.
• Conduct reviews of financial statements to achieve financial objectives.

Skills

Organizational Skills

Ability to Work Under Pressure

Attention to Detail

Education

Bachelor’s degree in business, healthcare or finance

Job description

Claiborne Senior Living has an excellent opportunity for two Regional Director of Operations with proven assisted living experience to join our growing Claiborne team. Candidates should be located in the Mid-South or Eastern United States to support our communities.

Our Regional Director of Operations works collaboratively with facility management teams, and other regional and management company team members to provide direction, oversight and support for our growing portfolio.

Responsibilities For This Role Include

• Ensures policies and procedures are implemented and followed at each Community.
• Monitors the Communities to ensure residents are appropriately assessed, receiving appropriate services, and charged in accordance with policy.
• Ensures that assigned Community accounts receivables are collected on a timely, consistent basis.
• Ensures compliance with all CSL policies and procedures as well as federal, state and local law and regulatory requirements. Ensures that findings by reviewers or state surveyors are promptly corrected and maintain compliance.
• Ensures a high degree of resident satisfaction. Promptly investigate complaints and report findings with appropriate recommendations to senior management.
• Assists Community leadership with the development of marketing plans and schedules. Monitors marketing efforts with communities. Reviews marketing reports with Community Relations Managers and Executive Director and provide direction and oversight to ensure budgeted levels of occupancy are achieved.
• Visits assigned Communities on a regular basis, ensuring Communities present well, are well maintained, and clean.
• Provides direction and support to the Community, Executive Director and leadership team.
• Ensures the delivery of standardized or specialized training programs for clinical and line staff.
• Coordinates with the Business Office Manager and Human Resources to ensure company policies related to employment and supervision of staff are followed. Assist Executive Directors with difficult staff issues.
• Participates in the development of annual budgets and objectives.
• Responsible for the financial performance of assigned Communities. Conducts regular review of financial statements to achieve financial objectives.
• Coordinates the pre-opening activities for new buildings, if any, including staff recruitment and orientation, coordination of ancillary services, preparation for any required inspections and the implementation of appropriate marketing activities.
  
  

Qualifications

• Assisted living Multi-site experience
• Bachelor’s degree in business, healthcare or finance preferred
• Must have extensive experience with managing daily expenses including labor and controllable expenses
• Ability to work under pressure and relate well to residents
• Strong organizational skills and attention to detail
• Willing to travel up to 75% of the time
  
  

Benefits Include

Medical, Dental , Vision insurance

Company paid life insurance

Paid time off

Paid Holidays

Bonus opportunities