Regional Clinic Manager

Sonova; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Connect Hearing seeks a Regional Clinic Manager to oversee clinics in the Greater Toronto Area. This role involves managing clinic operations, coaching customer representatives, and ensuring exceptional service and performance across the region. Candidates should possess strong leadership skills and a customer-first mindset, along with experience in the hearing care industry preferred. Join us in shaping the future of hearing care in Canada!

Qualifications

• 4+ years of related experience, including supervisory role.
• Ability to lead teams and manage clinic operations.
• Experience in the hearing care industry preferred.

Responsibilities

• Lead and support a team of Clinic Customer Representatives across multiple locations.
• Ensure smooth clinic operations and handle escalated customer concerns.
• Collaborate with Sales, Audiology, and Marketing to meet clinic goals.

Skills

Leadership

Communication

Organizational Skills

Customer-first Mindset

Tools

Microsoft Office

Job description

Regional Clinic Manager

Location: Greater Toronto Area, ON (Remote role with Field Coverage)
This unique position requires travel around the Greater Toronto Area in support of our diverse clinic network. A vehicle is required.

About the Role:
Connect Hearing is looking for a people-focused and results-driven Regional Clinic Manager to oversee a group of hearing clinics across the GTA. You’ll lead clinic operations, coach and support Clinic Customer Representatives (CCRs), and ensure exceptional service and business performance across your region.

As a key partner to Sales, Audiology, and Marketing, you’ll manage schedules, oversee compliance, and support local execution of national campaigns. This role combines leadership, community engagement, and operational oversight—and requires frequent travel within the region.

Key Responsibilities:

• Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight.
• Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures.
• Handle escalated customer concerns, ensuring a high level of service and timely resolution.
• Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives.
• Build and maintain relationships with local physicians and referral sources to support business development and community engagement.
• Monitor clinic performance metrics and contribute to capacity planning, staffing, and scheduling decisions to meet regional targets.

What You Bring:

• 4+ years of related experience, including 1+ year in a supervisory role
• Strong leadership, communication, and organizational skills
• Customer-first mindset with business acumen
• Valid driver’s license and access to a vehicle
• Flexibility to travel, work weekend events as required
• Ability to collaborate with leaders and project teams across the organization.
• Experience in the hearing care industry is preferred
• Proficiency with Microsoft Office (Excel, Outlook, etc.)
  
  

Why Join Us?

Connect Hearing, part of the global Sonova family, is helping shape the future of hearing care in Canada. We’re expanding our team of passionate Hearing Care Professionals across the country—and we want you to be part of it. Together, we’re leading the way to better hearing, where every sound matters and every story is heard.

#LI-KV1
#ConnectHearingCanada