Conseiller/Conseillère Clinique à la Clientèle Bilingue

LifeWorks; Toronto; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking health provider as a Bilingual Clinical Customer Service Advisor. This role is pivotal in supporting clients through urgent situations, providing crisis intervention, and ensuring they receive the necessary resources. You will leverage your clinical expertise and bilingual skills to assess needs and offer immediate support via phone or chat. With a focus on innovation and a commitment to improving lives, this position allows you to make a meaningful impact in a remote environment. Enjoy comprehensive health benefits, generous vacation policies, and professional development opportunities as part of a dedicated and compassionate team.

Benefits

Comprehensive health insurance

Generous vacation policy

Paid professional development days

Wellness days

Clinical supervision support

All necessary technical equipment provided

Qualifications

• Clinical qualification in social work, psychology, or related fields required.
• Fluency in French and English is essential for this role.

Responsibilities

• Provide counseling and crisis intervention services to clients in urgent situations.
• Assess client needs and determine appropriate intervention levels.

Skills

Bilingual (French and English)

Risk Assessment

Clinical Judgment

Empathy and Listening Skills

Proficiency in Microsoft Office

Adaptability

Multitasking

Education

Clinical Qualification in Social Work

Clinical Psychology

Tools

Microsoft Office

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Position: Bilingual Clinical Customer Service Advisor

We are seeking a compassionate and skilled bilingual (French and English) clinical customer service advisor to manage clients facing urgent or crisis situations requiring immediate attention via phone or chat. Your role will involve assessing client needs, evaluating risks, containing crises, supporting clients through individual sessions, and providing necessary resources to guide them through their challenges.

Responsibilities:

1. Provide counseling and crisis intervention services to callers and their families through the company's Employee Assistance Program (EAP).
2. Offer immediate assistance and support to clients requesting intervention for trauma or other workplace issues.
3. Respond to transfer requests from clients wishing to speak with a counselor during their initial contact.
4. Identify current issues and determine appropriate intervention levels according to clinical best practices.
5. Assess client needs and provide telephone counseling or schedule appointments with counselors as needed.

Qualifications and Skills:

1. Completed clinical qualification in social work, sexology, clinical counseling, clinical psychology, or related clinical fields.
2. Fluent in both French and English.
3. Strong risk assessment skills related to child welfare, suicide/self-harm, substance use, domestic violence, etc.
4. Good clinical judgment and understanding of confidentiality responsibilities.
5. Professional ethics and solid work ethic.
6. Ability to work effectively via phone and chat platforms.
7. Proficiency in current software applications (e.g., Microsoft Office).
8. Adaptability to changing client and organizational needs.
9. Ability to multitask in a dynamic environment.
10. Strong empathy and listening skills.
11. Flexibility to work shifts, evenings, weekends, etc., as required.

Benefits:

1. Work entirely remotely from home.
2. All necessary technical equipment provided.
3. Comprehensive health insurance from day one.
4. Generous vacation policy.
5. Paid professional development days, wellness days, and more.
6. Clinical supervision support.

About Us:

We are a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We improve lives through technology and foster a culture of innovation that empowers our team members to solve complex problems and achieve remarkable human outcomes in a digital world.

TELUS values diversity and is committed to fair employment practices. We provide accommodations for applicants with disabilities during the recruitment process. All team members working at Data Centers or with access to sensitive technology must pass a security screening as per our policy. To ensure safety, all employees must be fully vaccinated against COVID-19.

Note for Quebec candidates: English language knowledge is required for interactions with external/internal parties or use of English software/applications.

By applying, you agree that your information may be shared with TELUS’s recruitment team and relevant leaders involved in the selection process.