Recruiter (Temporary Contract)

IntouchCX; Winnipeg; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

Paid Time Off

Job summary

IntouchCX is seeking a Recruiter to lead interviews for agent-level roles and to ensure a smooth onboarding experience for new hires. You will work daily with the Recruiting Manager to align on hiring needs, engage candidates via phone, video, or in person, and respond to inquiries throughout the process.

The role requires a high school diploma and at least 1 year of customer service or recruiting experience in a fast-paced environment; familiarity with an Applicant Tracking System is essential.

Qualifications

• High school diploma or equivalent is required.
• 1 year customer service, BPO, or retail experience.
• 1 year recruiting experience in a fast-paced, high-volume call center environment or related industry is a plus.
• Must be comfortable on phones or in person 8 hours a day.

Responsibilities

• Conduct interviews for agent level roles and assist hiring decisions to reduce attrition.
• Meet daily with Recruiting Manager to determine daily hiring needs.
• Interact with applicants via phone, video, and/or in person; respond to inquiries.
• Process and track applicants in an Applicant Tracking System; recommend improvements to recruiting processes.
• Participate in job fairs & hiring events; build relationships with internal employees; support onboarding details.

Skills

Active listening

Communication

Confidentiality

Computer skills

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Posted Wednesday, July 29, 2026 at 8:00 a.m.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.

Meet daily with Recruiting Manager to determine daily hiring needs

Create positive experiences by building trust and transparency with Candidates

Interact with applicants via phone, video, and/or in person

Respond to inquiries from Candidates

Process and track applicants in an Applicant Tracking System

Recommend ways of improving recruiting process

Participate in job fairs & hiring events

Build relationships with internal employees

Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process

High school diploma or equivalent is required

1 year customer service, BPO, or retail experience

1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus

Must be comfortable on phones or in person 8 hours a day

Maintain a secure, high speed internet connection

Possess active listening skills

A love for interacting with diverse groups of people

Ability to work in a fast-paced, hectic, changing environment

Ability to handle a high volume of work

Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

Ability to take notes while conducting an interview

Ability to maintain confidentiality at all times

Strong computer skills and ability to do intermediate mathematical functions

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts, including days, evenings, weekends and holidays

Goal oriented and strive to hit targets

Ability to use micro-sales skills

Passionate about Recruiting

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Recruiter…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits