Recreation Facility Clerk Supervisor

Newwestcity; New Westminster; On-site; CAD 45,000 - 60,000; Full time

Job summary

The City of New Westminster’s Parks and Recreation Department seeks a Recreation Facility Clerk Supervisor for Century House, focusing on seniors’ programs. The role involves supervising staff and volunteers, managing customer service, and ensuring efficient operations at the community center. Candidates should have strong organizational skills and experience in recreation management.

Qualifications

• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills relevant to the role.
• Ability to carry out accounting and audit functions.

Responsibilities

• Supervise and support a team of staff and volunteers.
• Provide information and assistance to the public regarding services.
• Prepare and maintain payroll reports and audits.

Skills

Supervisory skills

Customer service

Organizational skills

Problem solving

Communication skills

Education

Completion of Grade 12 or equivalent

Tools

Microsoft Office

Xplor Recreation

Kronos

POS systems

Job description

The City of New Westminster’s Parks and Recreation Department is looking for a friendly, organized, patient, and experienced Recreation Facility Clerk Supervisor to join the team at Century House, a community centre targeted to seniors programs and services. As a member of the team, you will thrive in a fast-paced recreation environment where excellence in customer service is essential. In this role, you will plan, assign, check, supervise, schedule, and participate in the work of a moderate sized group of staff and senior volunteers engaged in front-line services. These include customer service, cashiering, and processing admissions, registrations, and rentals.

Key responsibilities include:

• Preparing and maintaining staff timesheets and other reports for payroll.
• Participating in recruitment and employee performance evaluations
• Assigning shifts and daily duties to staff to ensure smooth front-desk operations.
• Providing information and assistance to the public regarding classes, activities, schedules, fees, refunds, and transfers.
• Balancing and reconciling cash and cheque payments for registrations, fees, and rentals.
• Processions accounts payable and accounts receivable
• Preparing and auditing daily revenue reports.
• Ordering and tracking office supplies
• Training, supporting, and educating staff on the use of Xplor Recreation
• Developing and maintaining procedural manuals and operational guidelines
• Supports aspects of financial and program administration for the Century House partner association.

If you have the following qualifications and attributes, we want to hear from you:

• Completion of Grade 12 or equivalent, including or supplemented by commercial courses- preferably elementary accounting and word processing. Sound related experience, or an equivalent combination of education and experience will be considered.
• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills relevant to the role, including familiarity with Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively, make sound decisions, and resolve problems in accordance with City policies and procedures.
• Ability to assess and implement new or improved systems and processes that increase efficiency, including staffing and facility scheduling.
• Ability to carry out accounting and audit functions for cash receipts from program registrations, bookings, and events.
• Proven ability to meet deadlines and work efficiently during peak times.
• Capacity to learn and train others on a variety of clerical procedures and ensure work is completed accurately and consistently.
• Strong interpersonal and communication skills, with the ability to interact courteously and effectively with the public, staff, and volunteers.
• Ability to perform both supervisory and clerical duties independently, with minimal direction.
• The successful candidate must be able to pass and maintain a clear Police Information Check with Vulnerable Sector Check.