Community Services Customer Service Representative

Municipality-of-Middlesex-Centr; Komoka; On-site; CAD 24,000 - 28,000; Part time

Benefits offered by this job

OMERS pension access

Employee and family assistance program

Professional development opportunities

Job summary

Middlesex Centre is seeking a Customer Service Representative within Community Services to provide front-line service at multiple municipal facilities, including the Komoka Wellness Centre and Ilderton Arena.

The role requires strong communication and cash-handling skills, with duties spanning inquiries, payments, and basic administrative tasks on a part-time schedule that may include evenings and weekends.

Qualifications

• Minimum Grade 9 education completed.
• 6 months to 1 year of progressive customer service experience.
• Previous cash handling experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication, interpersonal and customer service skills.

Responsibilities

• Serve as first point of contact for residents, answer inquiries by phone or in person, and refer to staff as needed.
• Handle payments and issue receipts, balance float daily.
• Log complaints/issues into the customer service database.
• Provide administrative support such as filing and email/phone communications.

Skills

Communication skills

Customer service

Interpersonal skills

Multitasking

Collaboration

Conflict resolution

Cash handling

Education

Grade 9 education

Tools

Microsoft Office

Job description

Municipality of Middlesex Centre
Employment Opportunity

Community Services Customer Service Representative

Permanent, Part-Time Position, Non-Union

Department: Community Services

Grow your Future at Middlesex Centre

The Municipality of Middlesex Centre is a thriving, progressive, and welcoming community. Located just west of the City of London, Middlesex Centre’s rural charm and vibrant small towns make it a great place to live, work, and play.

What makes us special? Our team!

We are supportive, inclusive, and collaborative workplace. We take pride in delivering the highest standard of municipal services to our community. We embrace our values of respect, cooperation, innovation, and integrity.

If you are a team player who is passionate about your work and are always looking for ways to improve and grow, then we want to hear from you.

We can offer you:

• Competitive compensation
• Participation in OMERS, one of the best defined-benefit pension plans in Canada
• An employee and family assistance program
• A culture that supports ongoing training and professional development.

Position Summary

The Customer Service Representative is a member of the Community Services team and is responsible for providing customer service duties at various facilities throughout the Municipality. With the main locations being the Komoka Wellness Centre and the Ilderton Arena. This position is front line customer service and handles inquiries from residents, problem solves and receives and processes payments.

Responsibilities

Customer Service

• Acts as first point of contact for the public, answering inquiries over the telephone or in-person, provides information and refers callers/visitors to appropriate staff member when required.
• Receives payments and issues receipts in-person and through a variety of methods, balances float daily.
• Handles payment for admission to recreational skates, programs and rentals, ensuring the revenue collected is consistent with the municipality’s fees and charges by-law.
• Logs complaints/issues into the customer service database.

Supports the Community Services department with providing accurate information to residents. Administrative

• Provides basic administrative functions such as filing, email and phone communications
• Communicates with residents in a timely and professional manner
• Communicates with other staff as required.
• Creates dressing room schedule
• Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives.

Qualifications & Experience

Education

• Minimum Grade 9 education completed.

Experience

• 6 months to 1 year of progressive experience working in a customer service-related environment.
• Previous cash handling experience.

Skills & Abilities

• Computer literacy using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication, interpersonal and customer service skills and proficient in servicing clients in person, on the phone, and by email.
• Demonstrate sound judgement and professionalism.
• Able to collaborate with staff at all levels.
• Experience with conflict resolution.
• Must be able to multi-task and manage multiple priorities.

Other Requirements

• Criminal Record and Judicial Matters Check.

Hours & Conditions of Work

This is a part-time position, and normal work hours are varied and include evenings and weekends.

Compensation

Middlesex Centre offers a competitive wage. Compensation for this position is currently $17.60 to $20.58 per hour.

Job Posting #: 2026-026

Closing Date: September 30, 2026

This posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this position.

Middlesex Centre is an equal opportunity employer and is committed to an inclusive recruitment and selection processes. Please advise us in confidence of any accommodations needed to ensure your access to a fair and equitable process.