Recovery Services Clerk

Gowling WLG International; Hamilton; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental and mental health cover

Hybrid work flexibility

15+ vacation days

Parental leave top-up 26 weeks

Group Retirement Savings Plan with ERS

Disability and life insurance

Employee & Family Assistance Program

Recognition awards

Job summary

Gowling WLG in Hamilton seeks an experienced Recovery Services Clerk to support power of sale proceedings. You will prepare and serve documents, liaise with internal and external parties, and monitor case progress from opening to storage.

The role requires organization, attention to detail, and the ability to work both independently and as part of a team. Preferred 3+ years in Recovery Services, familiarity with Teraview, and proficiency in Microsoft Office.

Qualifications

• 3+ years experience as a Recovery Services Clerk
• Capacity to work independently, as well as in a team environment
• Produce a high quality and quantity of work product, occasionally under tight timelines
• Able to prioritize and to redefine priorities when necessary
• Handle stress in a business-like manner
• Knowledge of Microsoft Office Suite

Responsibilities

• Receiving, reviewing and opening files, including entering data
• Prepare, issue and serve all documents necessary from inception of file to closure of file
• Liaise with all internal and external parties involved with the proceedings, including preparation of all correspondence
• Monitor the various steps throughout the proceedings, dealing with any issues that may arise and escalating problems to a higher level where/when necessary
• Review all correspondence and respond
• Receive and process all monies received in connection with the file
• Prepare detailed reports to all necessary parties (internal and external) and enter information of complete file progress on the Debt Recovery Network (diarize, scan, and upload every telephone conversation, voice message, email message, or document relating to each file)
• Order Accounting report and ensure zero balance owing on account before closing file. Prepare file for storage and send to storage
• May act as a “go to person” for junior members of the team to provide direction and guidance
• Any other duties required.

Job description

About Gowling WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

We are currently seeking an experienced clerk to join our fast-paced Recovery Services department in the Hamilton Office. Responsible for the preparation of various legal documents for power of sale proceedings for the Team Leader and other team members.

Responsibilities

• Receiving, reviewing and opening files, including entering data.
• Prepare, issue and serve all documents necessary from inception of file to closure of file.
• Liaise with all internal and external parties involved with the proceedings, including preparation of all correspondence.
• Monitor the various steps throughout the proceedings, dealing with any issues that may arise and escalating problems to a higher level where/when necessary.
• Review all correspondence and respond.
• Receive and process all monies received in connection with the file.
• Prepare detailed reports to all necessary parties (internal and external) and enter information of complete file progress on the Debt Recovery Network (diarize, scan, and upload every telephone conversation, voice message, email message, or document relating to each file).
• Order Accounting report and ensure zero balance owing on account before closing file. Prepare file for storage and send to storage.
• May act as a “go to person” for junior members of the team to provide direction and guidance.
• Any other duties required.

Qualifications

• 3+ years experience as a Recovery Services Clerk
• Knowledge of and experience using Teraview is preferred
• Capacity to work independently, as well as in a team environment
• Produce a high quality and quantity of work product, occasionally under tight timelines
• Able to prioritize and to redefine priorities when necessary
• Handle stress in a business-like manner
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
• Legal Administrative Assistant or Administrative Assistant Diploma/Certificate

Benefits/Perks

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days and hybrid work flexibility
• Parental leave top-up for 26 weeks (after 12 months of full-time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long-term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs, referral bonuses and more

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

The starting range for this role is $45,000 to $60,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.