Recovery Service & Redemption Representative - ESC

ESC Corporate Services Ltd.; Toronto; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work schedule

Education support

Growth opportunities

Job summary

ESC Corporate Services Ltd. in Etobicoke, Ontario, seeks a Recovery Service Operator & Redemption Representative to be the primary contact for customers, manage redemption appointments, and ensure accurate processing of documentation.

The role offers a hybrid work arrangement with in-office and remote duties, requiring strong customer service experience in collections, solid communication, and attention to detail to uphold compliance and quality standards.

Qualifications

• Post-secondary education and a background in Collections.
• 3+ years of customer service experience, ideally within Collections, with proven ability to handle difficult conversations and de-escalate conflict.
• Strong reading comprehension and basic mathematical skills.
• Excellent verbal and written communication skills with professional telephone etiquette.

Responsibilities

• Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions.
• De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately.
• Collaborate with Recovery Representatives to obtain required documentation for redemption appointments.
• Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments.
• Ensure all redemption paperwork is completed accurately and company obligations are met.
• Follow established recovery processes and apply all applicable rules and compliance standards.
• Support corporate quality control and continuous improvement initiatives.
• Perform administrative and quality-related tasks as required.

Skills

Customer service

Verbal communication

Written communication

De-escalation

Education

Post-secondary education

Tools

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company Name: ESC Corporate Services Ltd.

Location: Etobicoke, Ontario

Status: Full-time Permanent

Current Vacancy Salary Range: The annual salary for this position ranges from $49,500 - $60,500. Exact compensation may vary based on qualification, experience, and education.

Closing Date: August 30, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Recovery Service Operator & Redemption Representative to help with our continued growth and contribute to our future. In this role, you’ll be the primary point of contact for customers and clients, ensuring calls are handled professionally, appointments are coordinated seamlessly, and all redemption processes are executed accurately and efficiently.

What you’ll do:

• Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions
• De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately
• Collaborate with Recovery Representatives to obtain required documentation for redemption appointments
• Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments
• Ensure all redemption paperwork is completed accurately and company obligations are met
• Follow established recovery processes and apply all applicable rules and compliance standards
• Support corporate quality control and continuous improvement initiatives
• Perform administrative and quality-related tasks as required

What you’ll need:

• Post-secondary education and a background in Collections
• 3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
• Strong reading comprehension and basic mathematical skills
• Excellent verbal and written communication skills with professional telephone etiquette
• Ability to think quickly, stay calm under pressure, and manage tight deadlines
• Strong attention to detail, organizational skills, and sound judgment
• Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

• We believe in progress with purpose.
• Innovative technology.
• Growth through strategic partnerships.
• Investment in new products.
• We support your growth.
• Career development opportunities.
• Education support.
• We care about people.
• Competitive salary and benefits package.
• Hybrid work schedule.
• Recognition programs.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. Help us put public records at our customers’ fingertips with your customer‑centric approach.

Headquartered in Canada, ISC is a leading provider of registry and information management services for public data and records. Throughout our history we have delivered value to our clients by providing solutions to manage, secure and administer information through our Registry Operations, Services and Technology Solutions segments. ISC is focused on sustaining its core business while pursuing new growth opportunities. As an award-winning employer, ISC is committed to driving innovation and creating opportunities for growth. We are proud to support and invest in our diverse team of passionate people, and foster a culture of well-being. ISC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.