Recovery-Focused Residential Support Coach

LOFT Community Services; Toronto; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, life ins.

Pension plan

Employee assistance program

Job summary

LOFT Community Services is seeking a Residential Support Worker for Ingles House, a structured abstinence-based home for women 18-35 in recovery from substance use. The role supports daily living activities, coordinates services, and helps clients build independent life skills in a supportive housing setting.

Responsibilities include client coaching, crisis support, documentation, and collaboration with a multidisciplinary team.

Qualifications

• A relevant degree/diploma in human services or a related field.
• At least 2+ years of experience working with vulnerable populations.
• Knowledge of mental health, addictions, cognitive impairments, HIV/AIDS etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem-solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication and counselling skills.
• Effective organizational, time management, and analytical skills.
• Proficiency in computer systems, documentation, and record-keeping.

Responsibilities

• Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
• Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
• Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
• Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

Skills

Crisis intervention

Harm reduction

Counselling

Interpersonal communication

Time management

Documentation

Team collaboration

Education

Relevant degree/diploma in human services

Tools

Documentation software

Job description

LOFT Community Services is seeking a Residential Support Worker for Ingles House, a structured abstinence-based home for women 18-35 in recovery from substance use. The role supports daily living activities, coordinates services, and helps clients build independent life skills in a supportive housing setting.

Responsibilities include client coaching, crisis support, documentation, and collaboration with a multidisciplinary team.