Records Shift Manager

Surrey Police Service; Surrey; On-site; CAD 97,000 - 114,000; Full time

Benefits offered by this job

Extended health and dental coverage

Municipal Pension Plan (defined)

RRSP/TFSA matching

Generous vacation entitlements

Short-term and long-term disability

Lifestyle Spending Account

Discounted City of Surrey recreation

Job summary

Surrey Police Service seeks a Records Shift Manager to lead the Information Services Unit, directing records staff and ensuring compliant, efficient information governance in a 24/7 operational setting.

Reporting to the Information Services Manager, you will recruit, onboard, and develop staff, drive service standards, and oversee file processing and retention in line with federal legislation and SPS policies.

Qualifications

• Knowledge of records management practices, police information systems, and applicable legislation, policies, and procedures.
• Excellent interpersonal, communication, and service skills.
• Strong critical thinking, problem solving, and decision-making.
• Strong organizational skills to manage competing priorities in a fast-paced environment.
• Ability to lead, coach, mentor, and develop employees in a unionized environment.
• Ability to build and maintain relationships with internal and external stakeholders.
• Ability to exercise sound judgment and discretion when handling sensitive information.

Responsibilities

• Lead recruitment, onboarding, training and supervision of records staff.
• Oversee records operations and ensure compliance with file management, retention and governance policies.
• Develop strategies to support service standards, efficiency, and continuous improvement.
• Collect and prepare statistical information for weekly/monthly reporting.
• Maintain relationships with internal and external stakeholders and provide information to partners.
• Ensure adherence to policies and protocols and support annual budget input.
• Manage records staff in a unionized environment including scheduling and performance management.

Skills

Records management

Interpersonal skills

Problem solving

Organizational skills

Leadership

Stakeholder relations

Discretion & judgment

Education

Degree in a related field

Job description

RECORDSSHIFT MANAGER

Surrey PoliceService (SPS) is Surrey’s new municipal police agency. On November 29, 2024,SPS became the police of jurisdiction, and assumed responsibility and commandfor policing and law enforcement in Surrey. SPS is working to redefine policingwith innovative new approaches and community-based solutions. It’s an excitingtime as SPS continues to expand our team with talented people who want to helpshape the future of policing in Surrey. To date we’ve hired over 550 policeofficers and over 450 civilian support staff and will grow to be one of thelargest independent police services in Canada. Since day one, SPS has beenintentional about building a culture that is inclusive, respectful andsupportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW

Surrey Police Service (SPS) has an exciting opportunity for a Records Shift Manager tojoin our InformationServices Unit , within the Corporate Services Bureau . Reporting to theInformation Services Manager, this position plays a key leadership role in theeffective delivery of police records and information services in a dynamic,operational environment.

The Records Shift Manager is responsible for therecruitment, onboarding, training, and day-to-day supervision of records staff,ensuring service levels, performance expectations, and operational prioritiesare consistently met. This role oversees records operations and ensures all SPSfile management, records handling, and information governance practices complywith applicable legislation, policies, standards, and best practices. Thesuccessful candidate will promote accountability, accuracy, and continuousimprovement while supporting organizational objectives and maintaining publictrust in SPS information management practices.

Schedule / Hours of Work

The anticipated schedule for this position is 37.5 hours per week. This role r equires shiftwork in a 24/7 operation, including holidays and weekends. Pleasenote, the hours are subject to change based on operational requirements.

• Collect and prepare investigativedocumentation for external partners.
• Oversee police file processing, retention,and disposition in accordance with applicable federal legislation, regulations,policies, and guidelines.
• Develop and implement strategies to supportservice standards, operational efficiency, and continuous improvement.
• Collect and prepare statistical informationfor weekly and monthly reporting.
• Build and maintain positive workingrelationships with internal and external stakeholders and provide informationand documentation to external partners.
• Ensure compliance with appropriate policiesand protocols for the work.
• Provide input into the annual operatingbudget.
• Support the unit’s priorities and contributeto the achievement of SPS’s strategic objectives and long-term vision.
• Manage records staff in a unionizedenvironment, including recruitment, onboarding, coaching, mentoring, training,performance management, discipline, scheduling, and delegation of work to meetSurrey Police Service (SPS) and employee needs.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledgeof records management practices, police information systems, and applicablelegislation, policies, and procedures.
• Excellentinterpersonal, communication, and service skills.
• Strongcritical thinking, problem-solving, and decision-making skills.
• Strongorganizational skills and the ability to manage competing priorities in a fast-paced operational environment.
• Ability tolead, coach, mentor, and develop employees in a unionized environment.
• Ability tobuild and maintain effective relationships with internal and externalstakeholders.
• Ability toexercise sound judgment, discretion, and professionalism when handlingsensitive and confidential information.
• Ability toidentify opportunities for process improvement and make recommendations thatsupport effective records management practices.

QUALIFICATIONS

• Degree in a related field, such as records management,business administration, information management, technology, or a relateddiscipline.
• Minimum of three years of related supervisory ormanagement experience, preferably in a policing or public safety environment.
• Progressivetraining and development in records or file management and people leadership.
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS.This role also requires RCMP Reliability Status (security clearance).

Surrey Police Serviceoffers a comprehensive benefits package, including extended health and dentalcoverage, a defined benefit pension through the Municipal Pension Plan,RRSP/TFSA matching, generous vacation entitlements, and ongoing professionaldevelopment. Employees benefit from short-term and long-term disabilitycoverage, and travel and life insurance. SPS also provides an annual LifestyleSpending Account (covering a broad range of eligible health, wellness, fitness,family, and professional development expenses etc.), and discounted access toCity of Surrey recreation facilities. With a strong focus on well-being, careergrowth, and work-life balance, SPS is committed to fostering a supportive andrewarding workplace Note – The aforementioned benefits only apply toeligible full-time positions within SPS.

• This is a union exempt position.
• The salary range is $97, 148 to $114,292 annually (pay grade M1).

Applications must besubmitted through our online Careers page. This posting will remain open until filled; however, applications will be reviewed on an ongoing basis. Weencourage interested candidates to apply as soon as possible, as the postingmay close earlier if a suitable candidate is selected.

For updates onrecruitment opportunities and other Surrey Police Service news, follow us on LinkedIn , Instagram , Facebook , and X (formerly Twitter).

Thank you foryour interest in working with SPS. We pride ourselves on hiring members thatmodel the mission, vision, and values of SPS through unquestioned integrity andsustaining a visible, credible, inclusive, and respected profile.