Reconciliation Support Analyst-6

REALIGN LLC; Toronto; On-site; CAD 75,000 - 105,000; Full time

Job summary

REALIGN LLC in Toronto, Ontario is seeking an experienced Reconciliation Support Analyst to provide Level-3 application support for Capital Markets operations, reconciliation, and incident management.

You will drive issue resolution, perform root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams. This onsite role requires strong communication and stakeholder engagement.

Qualifications

• Experience in Level-3 application production support.
• Knowledge of Capital Markets operations and reconciliation processes.
• Hands-on experience with IntelliMatch and Xceptor.
• Strong incident, problem, and change management experience.
• Experience providing Level-3 application support and root cause analysis.
• Ability to manage production outages and priority incidents.

Responsibilities

• Provide Level-3 production support for IntelliMatch and Xceptor applications.
• Monitor reconciliation processes and critical business workflows.
• Lead major incidents and production outages discussions.
• Perform root cause analysis and drive permanent issue resolution.
• Coordinate recovery efforts and communicate status to stakeholders.
• Identify opportunities for automation and process improvement.
• Collaborate with Operations, Finance, Technology, and Business teams.
• Ensure SLA and KPI adherence.

Skills

Reconciliation

Capital Markets

IntelliMatch

Xceptor

Production Support

L3 Support

Incident Management

Problem Management

Change Management

Root Cause Analysis

Stakeholder communication

Tools

IntelliMatch

Xceptor

Job description

Job Summary

We are seeking an experienced Reconciliation Support Analyst with strong application support, Capital Markets operations, reconciliation, and incident management expertise. The role will provide Level-3 application support, drive issue resolution and root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams.

Key Responsibilities

• Provide Level-3 production support for IntelliMatch and Xceptor applications
• Monitor reconciliation processes and critical business workflows
• Analyze reconciliation exceptions and breaks with business users
• Lead discussions during major incidents and production outages
• Manage priority incidents, production issues, and reconciliation breaks
• Perform root cause analysis and drive permanent issue resolution
• Ensure adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Support incident, problem, and change management processes
• Coordinate recovery efforts and communicate status updates to stakeholders
• Identify opportunities for automation and process improvement
• Collaborate with Trade Support, Middle Office, Operations, Finance, Technology, and Business teams
• Act as a senior technical escalation point for application and reconciliation issues

Required Qualifications

• Strong application production support experience
• Experience with Capital Markets operations and reconciliation processes
• Hands‑on experience with IntelliMatch and Xceptor
• Strong incident, problem, and change management experience
• Experience providing Level-3 application support
• Strong root cause analysis and troubleshooting skills
• Experience managing production outages and priority incidents
• Strong stakeholder and client‑facing communication skills
• Ability to work effectively across Operations, Finance, Technology, and Business teams

Key Skills

Reconciliation, Capital Markets, IntelliMatch, Xceptor, Production Support, L3 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Trade Support, Middle Office, SLA, KPI, Automation

Job Type: Full Time

Required Skills

Job Type: Full Time

Job Category: IT

Job Description

Job Title: Reconciliation Support Analyst
Location: Toronto, Ontario (ON)
Work Arrangement: Onsite – 4 Days
Job Type: Full Time

Job Summary

We are seeking an experienced Reconciliation Support Analyst with strong application support, Capital Markets operations, reconciliation, and incident management expertise. The role will provide Level-3 application support, drive issue resolution and root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams.

Key Responsibilities

• Provide Level-3 production support for IntelliMatch and Xceptor applications
• Monitor reconciliation processes and critical business workflows
• Analyze reconciliation exceptions and breaks with business users
• Lead discussions during major incidents and production outages
• Manage priority incidents, production issues, and reconciliation breaks
• Perform root cause analysis and drive permanent issue resolution
• Ensure adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Support incident, problem, and change management processes
• Coordinate recovery efforts and communicate status updates to stakeholdersIdentify opportunities for automation and process improvement
• Collaborate with Trade Support, Middle Office, Operations, Finance, Technology, and Business teams
• Act as a senior technical escalation point for application and reconciliation issues

Required Qualifications

• Strong application production support experience
• Experience with Capital Markets operations and reconciliation processes
• Hands‑on experience with IntelliMatch and Xceptor
• Strong incident, problem, and change management experience
• Experience providing Level-3 application support
• Strong root cause analysis and troubleshooting skills
• Experience managing production outages and priority incidents
• Strong stakeholder and client‑facing communication skills
• Ability to work effectively across Operations, Finance, Technology, and Business teams

Key Skills

Reconciliation, Capital Markets, IntelliMatch, Xceptor, Production Support, L3 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Trade Support, Middle Office, SLA, KPI, Automation

Job Type: Full Time

Required Skills

Cyber Vulnerability Management Analyst Full Stack Developer ReactJS Lead Developer Senior Email Security Engineer SQL Application Developer Sr. Golang Developer with Kubernetes