Receptionist - Customer Support Center Regina, Saskatchewan, Canada

Medisca Pharmaceuticals Inc.; Regina; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

Medisca Pharmaceuticals Inc. is seeking a customer service representative for our Regina branch. The role emphasizes exceptional telephone communication, strong interpersonal skills, and meticulous record-keeping to support our valued customers.

Fluency in English and French is considered an asset, and the successful candidate will represent the company professionally on the front line. As a front-line team member, you will answer calls and inquiries, maintain accurate customer information,

Qualifications

• Excellent telephone skills and professional phone etiquette.
• Strong interpersonal and communication abilities.
• Fluency in English and French is a plus.

Responsibilities

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

Skills

Telephone skills

Interpersonal skills

Bilingual English/French

Job description

Join our team at our Regina branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.

We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is considered an asset.

Don't miss out on this exciting opportunity to join our team and take your career to new heights.

Duties & Responsibilities

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

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