Receptionist - Customer Support Center

Brandt Group of Companies; Regina; On-site; CAD 32,000 - 42,000; Full time

Job summary

Brandt Group of Companies in Regina is seeking a customer service professional to join our team as a front-line representative. You will handle calls, emails, and in-person inquiries while delivering excellent service and maintaining accurate customer records.

Fluency in English is essential; French is considered an asset. The role emphasizes professional conduct, confidentiality, and a welcoming reception area to support daily operations.

Qualifications

• Telephone and interpersonal skills are essential for delivering excellent customer service.
• Detail-oriented approach to record-keeping and data accuracy is required.
• French and English fluency is a plus for customer interactions.

Responsibilities

• Answering and routing incoming calls, emails, and in-person inquiries with professional service.
• Addressing customer inquiries and complaints in a courteous manner and resolving issues promptly.
• Record and maintain accurate customer information.

Skills

Telephone skills

Interpersonal skills

Detail-oriented

Bilingual (English/French)

Job description

Join our team at our Regina branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.

We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. Fluency in both French and English is considered an asset.

Don't miss out on this exciting opportunity to join our team and take your career to new heights.

Duties & Responsibilities

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required