Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Regular full-[...]

Sunnybrook; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare facility in Toronto is seeking a Receptionist who will be responsible for managing patient appointments, maintaining referral systems, and providing support to the clinical team. The ideal candidate will have strong communication skills and experience in a busy healthcare environment. This role requires excellent organizational abilities, attention to detail, and the ability to handle sensitive patient information with discretion.

Qualifications

• One year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Knowledge of Patient Registration and Scheduling Systems.

Responsibilities

• Responds to telephone calls and voice mail messages.
• Maintains referral-tracking system by entering required data for each referral.
• Schedules appointments and notifies patients of cancelled clinics.

Skills

Communication

Customer Service

Organizational Skills

Time Management

Typing

Education

Grade 12 education

Post-secondary computer / typing courses

Tools

Microsoft Word

Outlook

Job description

Job Summary And Qualifications

• Summary of Duties
• Responds to telephone calls and voice mail messages.
• Intakes referrals and follows up with referring physicians on incomplete information.
• Maintains referral-tracking system by entering required data for each referral.
• Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
• Schedules external tests and special procedures.
• Prepares new patient charts and prepares charts for return to Health Records.
• Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
• Provides support to clinical team to ensure the smooth flow of clinics.
  

Qualifications/Skills

• Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
• One year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Knowledge of Patient Registration and Scheduling Systems.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills, both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
• Ability to manage multiple tasks and set priorities in a fast-paced environment.
• Excellent time management, organizational skills, accuracy and attention to detail required