Receptionist Cashier, Arenas

Town of Whitby; Whitby; Hybrid; CAD 38,000 - 52,000; Full time

Job summary

The Town of Whitby is seeking a friendly Receptionist/Cashier, Arenas, to join our Community Services team. You will greet visitors, answer inquiries, and support customers in person, by phone, and online.

You will process admissions and registrations using POS software, sell Town retail items, handle payments, and book permits for recreation facilities. A proactive, service‑oriented mindset is essential to thrive in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Strong prioritization and time management under pressure.

Responsibilities

• Dealing effectively with customer complaints and inquiries.
• Processing admissions for Town programs through Point of Sale software.
• Providing information and processing program registrations.
• Selling Town of Whitby retail items.
• Providing information on all Town services and policies.
• Receiving and processing payments for services and admissions.
• Reconciling daily receipts.
• Booking and processing permits for indoor and outdoor recreation facilities and community centres.
• Providing clerical assistance (documentation, filing, record keeping).
• Assisting with other projects or duties as required.

Skills

Communication skills

Interpersonal skills

Team player

Time management

Prioritization

Proactive

Job description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest‑growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award‑winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Supervisor of Recreation Customer Service, the Receptionist/Cashier, Arenas is responsible for providing customer service in person at the reception desk through telephone and on‑line, including:

• dealing effectively with customer complaints and inquiries;
• processing admissions for Town programs through Point of Sale software;
• providing information and processing program registrations;
• selling Town of Whitby retail items;
• providing information on all Town services and policies;
• receiving and processing payments for services and admissions;
• reconciling daily receipts;
• booking and processing of permits for indoor and outdoor recreation facilities and community centres;
• providing clerical assistance in the form of preparing documentation, filing, record keeping, etc.; and
• assisting with other projects/duties as may be required.

Who You Are

Our Community Services team is looking for an enthusiastic, solutions‑oriented team player who takes initiative and thrives on a high performing team. You are self‑motivated, self‑starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co‑workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines