Client Services Coordinator

Town of Whitchurch-Stouffville; Whitchurch-Stouffville; Hybride; CAD 76 000 - 93 000; Plein temps

Résumé du poste

Town of Whitchurch-Stouffville is seeking a Client Services Coordinator to provide operational and administrative support for the leisure centre customer service team. This role coordinates payroll, schedules staff, and serves as a resource across Town divisions to ensure smooth service delivery.

Reporting to the Supervisor, you will respond to inquiries, prepare reports, train staff, and contribute to continuous improvement while maintaining high standards of customer service and accuracy in

Qualifications

• Ontario Secondary School Diploma or equivalent.
• 3+ years in customer service, payment handling, or related fields.
• Experience with payment processing or cashier operations.
• Knowledge of payment security standards (PCI-DSS) and cash handling.
• Strong communication and interpersonal skills to lead a diverse team.
• Ability to train staff on customer service and payment protocols.
• Proficiency with Microsoft Office and relevant software.

Responsabilités

• Provide operational and administrative support to the leisure centre customer service team.
• Coordinate payroll administration and staff scheduling.
• Act as a subject matter resource and liaise with Town divisions to support service delivery.
• Respond to customer inquiries and escalate issues as needed.
• Prepare reports and statistics to inform planning and improvements.
• Participate in corporate projects and staff training initiatives.

Connaissances

Communication skills

Leadership

Customer service

Payment handling

Cash handling

Analytical skills

Formation

Ontario Secondary School Diploma

Business & Accounting Diploma

Outils

POS systems

Microsoft Office

Recreation management software

Payment processing software

Word Excel Outlook

Description du poste

Scheduled Hours/Shifts: 35 hours per week

Salary: $76,178- $92,682 per year

Flexible Working :

Arrangements: Yes

Vacancy Reason: New

WHY Stouffville:

Working for the Town of Stouffville means being a part of one of HRD Canada’s Best Places to Work. Here, we foster a sense of belonging as a tightknit workforce. The Town is dedicated to supporting its employees, by providing competitive compensation, OMERS Pension, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters most.

Make a difference in a growing community by helping deliver outstanding customer service and operational excellence. As the Client Services Coordinator, you will play a key role in supporting front-line operations, mentoring staff, managing business systems, coordinating training initiatives and driving continuous improvement. This varied position offers the opportunity to collaborate with teams across the organization, lead operational initiatives and help create positive experiences for residents every day.

We are committed to being an equal opportunity employer, supportive of an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflect the citizens we serve. At the Town, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.

Position Purpose:

Reporting to the Supervisor of Client Services, the Client Services Coordinator provides operational and administrative support and day-to-day coordination for the leisure centre customer service team. The role serves as a subject matter resource and works collaboratively with Town divisions to support service delivery, payroll administration, training and staff scheduling. The Coordinator liaises with key stakeholders, including elected officials, to respond to customer service inquiries and concerns and acts as a first point of contact for operational matters and escalations, resolving issues where appropriate and referring complex matters to the Supervisor. The position supports consistent service practices, assists with daily operations, and contributes to continuous improvement initiatives. The Coordinator also participates in corporate and divisional projects and new initiatives, including research, meeting coordination, preparation of supporting materials, and staff training. The role prepares reports and statistics, summarizes findings, and provides insights to inform business planning and operational enhancements.

Qualifications and Requirements:

• Minimum of Ontario Secondary School Diploma, Community College in Business and Accounting Diploma or suitable equivalent.
• Minimum of three (3) years related working knowledge and demonstrated experience in customer service, payment handling functions, recreation software applications, business process management, financial management, public administration or suitable equivalents.
• Demonstrated experience in a customer service environment, ideally with team leadership responsibilities.
• Experience in payment processing or cashier operations, including familiarity with POS systems and electronic payment methods.
• Strong knowledge of financial regulations, accounting principles, PCI-DSS compliance, anti-fraud measures, and cash handling procedures.
• Excellent communication, and interpersonal skills to manage and motivate a diverse team.
• Strong analytical skills to reconcile payment reports.
• Ability to train and develop staff on both customer service and payment handling protocols.
• Proficiency with Microsoft Office, and payment processing software.
• High level of integrity and attention to detail to ensure accuracy and security in transactions.
• Ability to work under pressure, manage multiple priorities, and handle escalated customer/payment issues professionally.
• Experience administering business management software systems, recreation management software or related technology platforms.
• Proficiency in the operation of word processing equipment including Word, Excel, & Outlook and other associated technologies.
• Ability to analyze issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations, and courses of action.
• Ability to plan, organize, prioritize and balance shifting priorities and regular workflow interruptions while maintaining a positive attitude.
• Good organizational, interpersonal, communications, coordination, and problem-solving skills.
• Ability to deal courteously and effectively with the public, program participants, user groups, staff and other departments.
• Valid Class G Driver’s License, in good standing and reliable vehicle to use on corporate business.
• Ability to function as a team lead in a municipal office environment.
• Required to work with difficult patrons, able to de-escalate and protect the safety and well-being of staff while delivering a professional and respectful service.
• Ability to work outside regular working hours.