Receptionist/Care Coordinator

Lifemark Health Group; West Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lifemark Health Group is looking for a part-time Receptionist/Care Coordinator in West Kelowna. The role requires excellent customer service, administrative support, and coordination of patient care. Successful candidates will be organized and skilled in communication, with a focus on creating an inclusive environment.

Qualifications

• Preferred experience in a Physiotherapy clinic.
• Strong computer skills required.
• Flexible and adaptable to change.

Responsibilities

• Answer telephone calls and greet patients.
• Coordinate detailed intake of patient information.
• Assist in scheduling and maintain records.

Skills

Customer Service

Communication

Organizational Skills

Data Entry

Education

High School Diploma or equivalent

Job description

Receptionist/Care Coordinator – Lifemark Physiotherapy West Kelowna

Status: Part-time, approximately 20 hours per week

Lifemark Health Group is seeking a Casual/part-time Receptionist/Care Coordinator for its West Kelowna Clinic. The Receptionist/Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director
  
  
  

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset
  
  
  

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers