Receptionist/Care Coordinator

Lifemark; West Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lifemark is seeking a part-time Receptionist/Care Coordinator at its West Kelowna Clinic. The role involves managing patient intake, coordinating clinic activities, and providing excellent customer service while handling administrative tasks. Join a supportive team dedicated to fostering meaningful relationships with patients and staff.

Qualifications

• High School Diploma, G.E.D., or equivalent required.
• Excellent customer service and telephone etiquette.
• Experience in a physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls and greet patients.
• Schedule patient appointments and maintain medical records.
• Complete data entry and billing.

Skills

Customer service skills

Telephone etiquette

Organizational skills

Verbal communication

Written communication

Computer skills

Data entry skills

Flexibility

Education

High School Diploma, G.E.D., or equivalent

Job description

Receptionist/Care Coordinator – Lifemark Physiotherapy West Kelowna

Status: Part-time, approximately 20 hours per week

Lifemark Health Group is seeking a Casual/Part-time Receptionist/Care Coordinator for its West Kelowna Clinic. The Receptionist/Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, invoicing, and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to ensure accuracy.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multi-task.
• Excellent verbal and written communication and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any part of the recruitment process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers