Receptionist - Bilingual

Brandt; Regina; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

RRSP and Pension programs

Job summary

Brandt is seeking a friendly and organized receptionist to support our Regina location. You will handle incoming calls, emails, and in-person inquiries, delivering superior customer service and maintaining accurate records.

The role requires a high school diploma or GED and ideally 2–4 years in a call center. Proficiency with Microsoft Office and strong communication skills are essential for success.

Qualifications

• High school diploma or GED required.
• 2–4 years experience in a call center preferred.
• Strong organizational skills with ability to manage multiple tasks and projects.
• Excellent verbal and written communication, with professional phone etiquette.
• Ability to compose simple correspondence (memos, letters, emails).

Responsibilities

• Answer and route incoming customer calls, emails, and inquiries with excellent customer service.
• Address and resolve customer inquiries and complaints promptly and professionally.
• Record and maintain accurate customer information.
• Represent Brandt positively as a front-line worker.
• Manage inbound/outbound mail and maintain confidentiality.
• Keep a tidy, welcoming reception area and manage office supplies inventory.
• Take ownership of customer issues and follow up as needed.
• Demonstrate adaptability by performing additional duties as required.

Skills

Multi-tasking

Excellent telephone manners

Interpersonal skills

Clear communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN

• Business Administration
• Full-Time
• Requisition #: RECEP002715

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

What We Look For

• Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
• Must have working knowledge of Microsoft Office
• Able to compose simple correspondence, including memos, letters, and emails
• Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
• Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
• Having prior experience operating a multi-line switchboard is advantageous.
• A high school diploma or GED, or an equivalent combination of education and experience, is required.
• Preferably, 2-4 years experience in a call center is preferred.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.