Parts Person - Customer Support Representative

Brandt Group of Companies; Regina; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Career advancement

Benefits (health, dental)

Job summary

Brandt Group of Companies in Regina, SK is seeking a Parts Person - Customer Support Representative to drive outbound sales, respond to pricing inquiries, and process parts orders with accuracy. You will collaborate with the branch network to meet sales goals and ensure timely delivery.

You should excel in customer service, communication, and multitasking, with attention to detail. Flexibility for various shifts in a 24/7 service environment is valued.

Qualifications

• Experience in delivering high-quality customer service.
• Strong written and verbal communication skills.
• Ability to multitask and navigate several systems efficiently.

Responsibilities

• Initiate outbound sales calls to generate parts orders.
• Respond to pricing inquiries via phone, email, and text with accurate information.
• Understand customer needs and recommend solutions.
• Process parts orders accurately and timely.
• Confirm inventory and shipping timelines with customers.
• Coordinate with vendors for options to meet requests.
• Support field staff with parts-related issues.
• Navigate multiple systems to deliver seamless service.
• Collaborate with teammates to maintain high customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Flexibility

Tools

CRM systems

ERP software

Multiple web applications

Job description

Parts Person - Customer Support Representative

Locations

Showing 1 location

Regina, SK S4P3L7, CAN

• Full-Time

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
• Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
• Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
• Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
• Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.
• Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
• Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.
• Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
• Other duties as assigned.

What We Look For

• Strong customer service skills with a focus on satisfaction and problem-solving.
• Excellent verbal and written communication; French considered an asset.
• Skilled multitasker with the ability to navigate multiple systems efficiently.
• Detail-oriented with high accuracy in order processing.
• Team player who thrives in fast-paced environments.
• Flexible to work various shifts in a 24/7 service center.
• Experience in outbound sales or call centers considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.