Receptionist - Bilingual

Brandt Group of Companies; Regina; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Group of Companies in Regina, SK is seeking a friendly front-line receptionist to provide exceptional customer service, answer calls, and manage inquiries. You will maintain accurate records and contribute to a welcoming reception area, supporting operations across multiple departments.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, and familiarity with Microsoft Office. Call center experience is preferred for this role.

Qualifications

• High school diploma or GED is required.
• Strong organizational and multitasking abilities are essential.
• Proficiency with Microsoft Office programs is expected.
• Excellent telephone manners and interpersonal skills are required to interact with stakeholders at all levels.
• Experience in a call center is preferred.

Responsibilities

• Answer and route incoming calls, emails, and in-person inquiries with excellent customer service.
• Respond to inquiries and complaints professionally and resolve issues promptly.
• Record and maintain accurate customer information.
• Represent Brandt positively as a front-line worker in a welcoming reception area.
• Manage inbound/outbound mail and maintain confidentiality.

Skills

Customer service

Strong organizational skills

Interpersonal skills

Multitasking

Telephone etiquette

Communication skills

Call center experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HWY 1 East
BOX 3856
Regina, SK S4P3R8, CAN

• Business Administration
• Full-Time
• Requisition #: RECEP002715

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required

What We Look For

• Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively
• Must have working knowledge of Microsoft Office
• Able to compose simple correspondence, including memos, letters, and emails
• Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels
• Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues
• Having prior experience operating a multi-line switchboard is advantageous.
• A high school diploma or GED, or an equivalent combination of education and experience, is required.
• Preferably, 2-4 years experience in a call center is preferred.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.