Receptionist (18-month fixed term contract)

Arrowhead Programs; City of Langley; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee Assistance Program

Job summary

Brown & Brown Canada seeks a receptionist for an 18-month fixed-term contract in Langley, BC. The role requires handling a multi-line switchboard, processing insurance documents, and supporting underwriting staff while delivering professional customer service in-office five days a week.

Ideal candidates will have a high school diploma, strong organizational and communication skills, and reliable transportation to commute from Langley. Prior insurance knowledge is a plus, but not required.

Qualifications

• Experience running a multi-line switchboard.
• Strong organizational and time management skills.
• Strong writing and language skills; professional communication.
• Keen eye for detail.
• Interest in community outreach and company culture.
• Proficiency with Microsoft Office Suite and Google Drive is an asset.
• High school diploma or equivalent.
• Customer service experience with professional communication.

Responsibilities

• Reception duties—answering and transferring calls on a multi-line switchboard.
• Accept deliveries and prepare packages for pickup.
• Maintain workstation equipment logs and inventory records.
• Assist IT with equipment intake, distribution and testing.
• Process insurance documents, policy changes, certificates and endorsements.
• Support underwriting and senior staff with file servicing and documentation.

Skills

Multi-line switchboard

Organizational skills

Communication skills

Attention to detail

Community outreach

Customer service

Reliable transportation

Education

High school diploma or equivalent

Tools

Microsoft Office

Office 365

Google Drive

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Company Background

Our roots derive from a long serving sports, entertainment and lifestyle insurance provider and we have grown to encompass a wide range of niche and specialty products including inland marine, aviation, marine, specialty casualty, accident and hard-to-place property.

Special Risk Insurance Managers is looking to add to our growing team with a receptionist(18-month fixed term contract position). This position is suitable for those without any industry knowledge, but who hold previous reception experience.

• This position is based in-office 5 days per week as part of a small core group of full-time in-office staff.**

Essential Duties & Responsibilities

• Reception – answering & transferring calls (multiple lines)
• Accepting deliveries & preparing packages for pick-up as required
• Maintain accurate workstation equipment logs based on inventory
• Workstation equipment intake, distribution & testing at instruction of IT team
• Process/typing a variety of insurance related documents
• Process policy changes, certificates & endorsements as required
• Assist underwriting & senior teammates with servicing files & attaching pertinent information to files
• Daily mail delivery to post office
• Communicate internally & externally via telephone, email or other methods
• Clerical duties, such as electronic filing & maintenance of records

Minimum Job Qualifications & Key Personal Attributes

• Experience running a multi-line switchboard
• Strong organizational & time management skills to complete assignments effectively and within structured timelines
• Strong writing/language & communication skills
• Keen eye for detail
• Interest in being involved with community outreach and company culture
• Understanding of Microsoft Office Suite, Microsoft Office 365 & Google Drive is an asset
• High school diploma or equivalent
• Customer service experience – positive & professional communication skills
• Reliable transportation – we are conveniently located near Carvolth Exchange in Langley if you rely on transit
• Prior insurance industry knowledge is an asset, but not required

What SRIM Has To Offer

• A fulfilling company culture that provides personal support & mentorship, professional growth & career advancement opportunities
• A positive & collaborative environment where an entrepreneurial mindset thrives
• Teammates are rewarded on performance & achievement of goals
• Opportunities to support & volunteer in our communities
• We encourage and subsidize continuing education & professional designations related to your position and the organization
• Employee Assistance Program available from Day 1 facilitated through Lyra Health
• Extended medical, dental & vision benefits through Canada Life
• Teammate Stock Purchase Plan through our parent company Brown & Brown, Inc. (BRO)
• RRSP Matching Program facilitated through Canada Life
• All required equipment is provided

Job Type:

Fixed Term Contract-18 Months (37.5 hrs/week Monday-Friday)

Location:

Langley (in-office) - must reside in Metro Vancouver/Fraser Valley and have access to reliable transportation

• Only those applicants selected for interview will be contacted*

Pay Range

40000 - 45000 Annual

Actual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.

Teammate Benefits & Total Well‑Being

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces™ in Canada and a Best Workplace™ with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture.

Our programs are designed to help you thrive at work and in life.

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.