Senior Technical Specialist

Arrowhead Programs; City of Langley; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health Benefits

EspP/Retirement plans

RRSP with company match

Mental Health & Wellness

Paid time off & holidays

Employee discounts

Job summary

Brown & Brown Canada is seeking an experienced underwriting leader to mentor the team, review referrals, and guide product development. You will collaborate with the CUO/VP of Underwriting and other senior stakeholders to optimize profitability and growth objectives.

The role emphasizes technical guidelines, market intelligence, and training for the New Business & Retention Team and broker partners, ensuring consistent, profitable underwriting decisions.

Qualifications

• Level 1 General Insurance license or ability to obtain within a reasonable time frame.
• CAIB, CIP, CRM, FCIP or pursuing a designation is preferred.
• 10+ years commercial insurance experience with willingness to further develop underwriting analysis & products skillset.

Responsibilities

• Lead the underwriting team and mentor teammates, with sign-off where applicable.
• Review and respond to internal underwriting referrals on new and renewal business.
• Identify trends and provide recommendations aligned with strategic plans.
• Provide high-level market intelligence to the executive team and VP of Underwriting.
• Coordinate with CUO/VP on product development and guidelines/templates.
• Develop and implement technical underwriting guidelines and best practices.
• Assist with claims situations using underwriting insights and wording.
• Maintain and strengthen relationships with retail brokers to increase submissions.
• Deliver technical training programs for new business, retention teams, and brokers.

Skills

Leadership

Mentoring

Underwriting analysis

Market intelligence

Product development

Training & development

Stakeholder management

Communication

Education

General Insurance license

CAIB / CIP / CRM / FCIP preferred

10+ years commercial insurance experience

Willingness to develop underwriting skills

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Providing insight and collaboration regarding underwriting strategies, wording & product development, expert guidance and technical training to the New Business & Retention Team. The role includes collaboration with Chief Underwriting Officer, VP of Underwriting, AVP of Underwriting Development, AVP of Technical Development and other key stakeholders to optimize profitability and support business growth objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Act as a leader in the organization, mentoring UW teammates, including sign off where applicable.
• Reviewing and responding to internal Underwriting referrals on both new and renewal business.
• Identify significant internal and external trends with a view to provide recommendations that are aligned with strategic and operational plans of the organization.
• Provide high level commentary & market intelligence to the executive team and specifically the VP of Underwriting.
• Coordinate with the Chief Underwriting Officer & VP of Underwriting on product development opportunities including the building out of guidelines and templates where applicable.
• Develop and implement technical underwriting guidelines & best practice procedures to ensure consistent and profitable underwriting decisions.
• Assistance & handling of Claims situations/files including suggestion of responses with reliance on wordings, underwriting intentions and technical expertise.
• Maintain / Establish & strengthen relationships with retail producing brokers by encouraging additional submission inflow.
• Attendance from time to time at conventions and functions is also an element of the role albeit less so than other elements above.
• Develop and deliver technical training & development programs for new business & retention teams as well as to our broker partners.
• Foster a culture of continuous learning and technical excellence with the underwriting team through training seminars and one on one support.
• Represent SRIM at meetings and events as requested including with our market partners.
• Provide insightful input that aligns with the strategic plans of the organization.
• Assisting with projects as provided and outlined by the CUO/VP of Underwriting as needed.
• Other Duties as assigned.

COMPETENCIES

• Excellent leadership skills with the ability to influence and gain respect, credibility, and confidence from others.
• Ability to make excellent and well justified decisions in complex and high-pressure situations, often with less than complete information.
• Ability to develop and implement comprehensive plans and solutions that bridge complex issues.
• Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues and make solution focused recommendations.
• Excellent written and verbal communication skills with the ability to contribute meaningfully to meetings with both underwriters, team leaders and executive team members.
• Ability to challenge the status quo respectfully and to influence change in a positive manner.
• Strong organization, prioritization, and time management skills to complete assignments efficiently and within structured timelines.
• An eye for detail to handle new audits and reviews with a high degree of accuracy.
• Strong independent work ethic with an ability to work harmoniously in a team environment.

EDUCATION AND/OR EXPERIENCE

Level 1 - General Insurance license (or the ability to obtain within a reasonable time frame) CAIB, CIP, CRM, FCIP or working towards finalizing a designation is preferred 10+ Years Commercial Insurance Experience with willingness to further develop Underwriting Analysis & Products skillset.

Pay Range 90000 - 130000. Annual Actual salary will be determined based on qualifications, experience, and work location. Package may include base pay, commissions, and/or bonuses.

Teammate Benefits & Total Well-Being At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces in Canada and a Best Workplace with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified organizations in Canada. Our programs are designed to help you thrive at work and in life.

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.

At Arrowhead Programs, growth starts with our people—shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact. Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions—and at Arrowhead Programs, every role plays a part in our success. Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here. Own your future. Help shape ours.