Receptionist-1

Axium Extendicare LTC II LP; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading long-term care facility as a part-time Receptionist, where you will provide essential administrative support and ensure a welcoming environment. Your responsibilities will include greeting residents and staff, managing communications, and assisting with admissions and discharges. Ideal candidates will have a strong background in customer service and office administration, with a caring attitude towards residents.

Qualifications

• 12 years of receptionist or administrative experience ideally in a healthcare setting.
• Proficient in Microsoft Office and experienced with PointClickCare preferred.
• Ability to maintain confidentiality and follow privacy legislation.

Responsibilities

• Greet and assist residents, families, staff, and visitors professionally.
• Manage calls, emails, and maintain front desk organization.
• Assist with admissions and discharge processes.

Skills

Customer Service

Multi-line Phone Systems

Computer Skills

Office Experience

Medical Office Experience

Education

High school diploma or equivalent

Post-secondary education in office administration

Tools

Microsoft Office (Word, Excel, Outlook)

PointClickCare

Workday

Job description

The Receptionist at our long-term care facility provides essential administrative and front-desk support ensuring a welcoming environment for residents visitors and staff. This role also supports admissions and discharges assists employees with Workday and provides key administrative help to the scheduler for shift replacements due to staff absence calls.

Key Responsibilities :

• Greet and assist residents families staff and visitors professionally and compassionately
• Answer and direct incoming calls and emails promptly
• Maintain and monitor visitor sign-in / out procedures and ensure security protocols are followed parking logs.
• Prepare admission folders for new residents ensuring all necessary forms and materials are included
• Support discharge processes including document preparation and interdepartmental coordination
• Use PointClickCare (PCC) to access and update resident records and administrative entries
• Create and manage batches for billing data entry or other documentation purposes
• Assist employees with Workday navigation troubleshooting and locating forms or schedules
• Assist the scheduler with replacing staff sick calls by contacting staff updating the schedule and documenting changes
• Use Microsoft Office (Word Excel Outlook) for internal communications scheduling support and general documentation
• Manage mail distribution courier deliveries and office supply inventory
• Maintain a clean organized and professional front desk area
• Handle confidential information in compliance with PHIA and facility policies
• Support communication during emergency drills or critical incidents

Qualifications :

• High school diploma or equivalent; post-secondary education in office administration is an asset
• 12 years of receptionist or administrative experience ideally in a healthcare or long-term care setting
• Proficient in Microsoft Office (Word Excel Outlook Teams)
• Experience with PointClick Care preferred
• Familiarity with Workday or similar HR / payroll systems
• Ability to assist with shift replacement due to sick calls including communication and documentation
• Excellent communication multitasking and organizational skills
• Friendly compassionate and respectful demeanor
• Ability to maintain confidentiality and follow privacy legislation

Working Conditions :

• Front desk role in a busy healthcare environment
• Frequent interaction with residents families and staff
• May require occasional evening or weekend coverage
• Some walking and lifting of supplies may be required

When you choose to build your career with Extendicare youre joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring turn it into a rewarding career with Extendicare!

Extendicare and affiliated organizations including our partner homes in Extendicare Assist accommodate the needs of job applicants throughout its recruitment and selection processes upon request.

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Part-Time

Experience : years

Vacancy : 1

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