Receptionist

Crowe-Mackay-LLP-; Yellowknife; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Overtime pay

Volunteer days

Extended health & dental

RRSP matching

Employee assistance program

Job summary

Crowe MacKay LLP is hiring a Receptionist in Yellowknife, NT. The role supports day-to-day office operations, warmly welcomes guests, and ensures smooth client service across staff and departments.

Ideal candidates enjoy a fast-paced environment, are well-organized, and communicate clearly. The firm offers a collaborative culture with focus on service excellence and professional growth.

Qualifications

• 1 year experience in customer service or professional office environment.
• Ability to deliver exceptional client service and maintain organization.
• Comfortable using common technology tools and software.

Responsibilities

• Greet guests, visitors and staff professionally and courteously.
• Answer phones, handle mail and coordinate courier services.
• Maintain common areas in a neat and tidy fashion.
• Manage group calendars, schedule appointments and meetings.
• Process debit and credit card payments.
• Maintain staff logbook for internal safety protocols.
• Log client year end records and personal taxes.
• Assemble personal tax returns and related documents.
• Prepare purchase orders for supplies.
• Proactively respond to client inquiries.
• Assist with management of marketing materials and inventory.
• Support planning and execution of company events.
• Coordinate delivery of client records with remote staff/contractors.

Skills

Customer service

Excellence

Technology tools

Job description

Position: Receptionist

Term: Full Time Employment

Location: Yellowknife NT

Crowe MacKay LLP is a vibrant team of Chartered Professional Accountants with eight markets across Northern and Western Canada. We are a growth-oriented, entrepreneurial firm dedicated to fostering a diverse team that values collaboration and appreciates different perspectives and experiences. We believe strong relationships are the cornerstone to success as we strive to create innovative solutions for our clients.

Our Core Values: We Care, We Share, We Invest and We Grow!

Collectively we strive for a culture that promotes success for all. In doing so, we recognize that our professionals are more than their work. Our team has the freedom to manage their time to nurture core relationships and to pursue their passions and aspirations. We trust our team to meet their commitments in a flexible environment that fosters energy management and encourages focused work.

We are looking for a full time Receptionist to join our Yellowknife team. Our ideal team members are self-motivated, well organized, detail oriented and will possess exceptional communication and problem solving skills. Our administrative personnel play a critical role in supporting the day-to-day operations of the firm. The receptionist is proactively engaged in providing superior client service and is focused on attentively supporting all staff.

The Role

The primary duties of the Receptionist include:

• Greet all guests, visitors and staff in a professional and courteous manner;
• Answer phones, open and deliver mail, and coordinate courier services;
• Maintain all common areas in a neat and tidy fashion;
• Manage group calendars, schedule appointments and meetings
• Process debit and credit card payments;
• Maintain staff logbook to uphold internal safety protocols;
• Log in/track client year end records and personal taxes;
• Assembling personal tax returns and other miscellaneous documents;
• Prepare purchase orders for needed supplies; e.g. stationary, food orders, etc.
• Proactively manage client inquiries;
• Assist with management of marketing materials and inventory;
• Actively participate in the planning and execution of company events; and
• Assist remote staff/teams and contractors by tracking and coordinating the delivery of both electronic and hard copy client records and acting as a liaison to ensure smooth execution of client service.

What you will bring

This position requires 1 year work experience in customer service and/or in an professional office environment. Ideal applicants will be approachable, demonstrate active listening skills and be resourceful by sharing information to improve team results. In addition, qualified applicants will maintain the following knowledge, abilities and skills:

• Exceptional customer service skills
• Strong commitment to excellence; ability to prioritize work and meet work commitments
• Ability to apply technology tools

What We Offer

We are committed to being an employer of choice where employees are excited, engaged, empowered, and eager to excel both personally and professionally. We offer a flexible and positive work environment and invest resources to support a competitive compensation/benefits package including paid vacation, sick,overtime, and community volunteer days. We also offer extended health and dental, an employee assistance program, and an RRSP matching program.

Crowe MacKay is a training firm and we look for lifelong learners and teammates that are keen to grow and development. Advancement opportunities are available with skill development.

For more information, please visit our website: www.crowemackay.ca