Receptionist

OCS; Whitewater Region; On-site; CAD 42,000 - 48,000; Full time

Job summary

OCS UK & Ireland is seeking a proactive Receptionist/Facilities Support to manage front-of-house, greet visitors, handle calls, and coordinate room bookings.

You will maintain a safe, tidy reception, support offices with MS Office, and assist with facilities processes, courier bookings, and general admin tasks.

The role requires excellent customer service, strong communication, confidentiality, and the ability to multitask as part of a flexible team.

Qualifications

• Excellent customer service and communication skills.
• Experience in Facilities Management or related admin.
• Strong organisational and multitasking abilities.
• Proven discretion and confidentiality.
• Team player with a flexible attitude.

Responsibilities

• Operate the switchboard and provide information to callers.
• Welcome visitors, verify security ID, and announce to hosts.
• Book and coordinate meeting rooms; liaise to set up rooms.
• Arrange couriers and manage incoming/outgoing consignments.
• Handle taxi bookings and courier deliveries.
• Maintain a clean, welcoming reception area with stocked materials.
• Deliver excellent customer service.
• Communicate clearly, both verbally and in writing.
• Knowledge of Facilities Management processes.
• Organise workload and prioritise tasks efficiently.
• Facilities Management experience may be advantageous.
• Be a flexible team player with discretion.

Skills

Customer service

Communication skills

Facilities Management

Administration

Microsoft Office

Multitasking

Discretion & confidentiality

Team player

Front desk

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

About The Role

Days of working

Monday, Tuesday, Wednesday, Thursday, Friday

Mornings only

Key Responsibilities

• Operating the Switchboard, dealing with the public and internal calls as appropriate. Providing information to callers, taking and relaying messages efficiently
• Responsible for all visitors, from initial welcome to ensuring they are issued with correct security identification. All visitors must be announced to their host & ensure visitor is met by their host
• Administration of the booking of meeting rooms. Take reservations, monitor daily meetings & liaise with general operative to ensure rooms are set up properly
• Booking couriers, responsible for ensuring both incoming and outgoing consignments are received and delivered.
• Deal with taxi bookings, booking couriers ensuring both incoming and outgoing courier consignments are received and delivered
• Maintain a safe & clean reception area, ensuring lay out is tidy and welcoming and materials are replenished
• Excellent customer service
• Strong communication (verbal & written) and interpersonal skills experience
• Knowledge of processes around Facilities Management
• Good organisational & administration skills and ability to prioritise workload efficiently
• Microsoft Office products including MS Word, Excel, PowerPoint and Outlook
• Ability to multitask and keep multiple customer issues in progress at once
• Problem solving skills
• Facilities Management experience may be advantageous
• A flexible attitude and a proven record as a strong team player
• Utmost discretion and confidentiality in all matters relating to work is essential

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.