Operations Director

OCS; Inverness; On-site; CAD 169,875 - 245,375; Full time

Benefits offered by this job

Award-W winning employer

Digital learning

Retail perks with Hapi app

Professional growth

Flexible pay with Wagestream

Job summary

OCS UK & Ireland is seeking a Security Operations Director to lead regional directors and operational teams, owning P&L and driving growth. You will nurture executive client relationships, oversee contracts and service delivery, and support bids and mobilisations in a fast-paced facilities management environment.

The role requires an SIA licence, health and safety qualification, a full UK driving licence, and strong IT skills.

Qualifications

• Valid SIA Licence.
• Health & Safety qualification (IOSH/NEBOSH desirable).
• Full UK driving licence.
• Strong IT skills: Excel, Outlook, Word.

Responsibilities

• Lead Regional Directors and operational teams.
• Own full regional P&L performance, ensuring delivery against budgets and targets.
• Build and maintain strong executive client relationships.
• Oversee contract performance, service delivery, and continuous improvement.
• Manage new business mobilisations and support bid presentations.
• Act as an escalation point for operational, client, and people matters.
• Support commercial growth, including upselling and cross-selling opportunities.
• Ensure compliance with health & safety legislation and company standards.
• Provide out-of-hours senior support where required.
• Deputise for the Business Director when needed.

Skills

IT skills

Leadership

Client relations

Education

SIA Licence

Health & Safety qualification (IOSH/NEBOSH desirable)

Full UK driving licence

Tools

Excel

Outlook

Word

Job description

About The Role:

The Security Operations Directors will be responsible for health, safety, wellbeing and profitability of the area of responsibility. The successful candidate will hold and maintain positive executive customer relationships, drive business growth, and strongly collaborate with national colleagues, central functions and the senior leadership team to deliver a positive, proactive and progressive environment.

Key Responsibilities:

• Lead, inspire, and develop Regional Directors and operational teams
• Own full regional P&L performance, ensuring delivery against budgets and targets
• Build and maintain strong executive client relationships
• Oversee contract performance, service delivery, and continuous improvement
• Manage new business mobilisations and support bid presentations
• Act as an escalation point for operational, client, and people matters
• Support commercial growth, including upselling and cross-selling opportunities
• Ensure compliance with health & safety legislation and company standards
• Provide out-of-hours senior support where required
• Deputise for the Business Director when needed

Essential Requirements :

• Valid SIA Licence
• Health & Safety qualification (IOSH/NEBOSH desirable)
• Full UK driving licence
• Strong IT skills (Excel, Outlook, Word)

Experience

• Extensive experience operating multiple ranging scale contracts on a regional or preferably national level.
• Strong understanding of Guarding and Systems solutioning and proportionate scope to help advise customers and internal stakeholders.
• Experience of managing and directing large and disparate teams.
• Extensive experience of operating multiple ranging scale contracts on a regional level.
• Experience within Manned Guarding Security operations across multiple locations.
• Evidence of consistently motivating and managing teams.
• Proven client relationship and operational management of key accounts essential
• Strong understanding and evidence of implementing best practice in health and safety and risk assessments

Personal Attributes

• Strong understanding of key security legislative requirements including but not exclusive to licensing, vetting and BS7858.
• Strong commercial and financial acumen.
• Strong management skills with the ability to form collaborative relationships and communicate both 1-1 and large scale
• Self‑motivated and enthusiastic with good time management and leadership skills
• A creative thinker with the ability to develop a solution as well as analyse problems
• Excellent Interpersonal Abilities (oral & written)
• Ability to demonstrate strong personal integrity
• Excellent IT skills (Excel, Outlook/Calendar, Word etc.) is essential
• Strong leadership style with a focus on supporting and developing colleagues

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.