Receptionist

Carson Automotive Group; Victoria; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Pension plan

Job summary

Carson Automotive Group in Victoria, BC is seeking a full-time Call Centre Receptionist to professionally answer, qualify, and direct incoming dealership calls to the appropriate departments. You will also greet customers and direct visitors, providing general assistance to ensure a positive experience.

Flexibility is required to work rotating hours across multiple Victoria locations; prior call centre or reception experience is a plus, with training provided.

Qualifications

• Excellent communication and active listening skills.
• Friendly, cheerful, outgoing personality.
• Willingness to work rotating hours.

Responsibilities

• Answer, qualify, and direct incoming dealership calls to the appropriate departments or personnel.
• Greet customers and provide general assistance.
• Direct visitors to staff and departments to ensure a welcoming experience.

Skills

Customer service

Communication skills

Active listening

Telephone etiquette

Job description

Victoria Ford Alliance Administration, Victoria, BC, CA

3 days ago Requisition ID: 1765

Salary Range: $22.00 To $23.00 Hourly

Carson Automotive Group requires a full time Call Centre Receptionist with a friendly, cheerful and outgoing personality to join our quality team. This position will be located at one of our Victoria Dealership locations (TBD upon hiring).

The primary responsibility of this position is to professionally answer, qualify, and direct incoming dealership calls to the appropriate departments or personnel.

The successful candidate will have excellent communication and active listening skills, a courteous and professional telephone manner, and the ability to accurately identify callers’ needs to ensure accurate and efficient call routing. Additional responsibilities include greeting customers, providing general assistance, and directing visitors to the appropriate staff or departments to ensure a welcoming and positive customer experience. Previous call centre or reception experience would be an asset.

This position requires flexibility and willingness to work rotating hours and days between our five Greater Victoria locations. This position works in office 5 days per week, with workdays varying from Monday to Sunday and scheduled shifts varying between the hours of 7:00am and 7:30pm.

This position offers top industry remuneration, medical, dental, life insurance and pension plan (benefits commence upon completion of a waiting period).

It is our goal to bring aboard people with a passion for the industry, strong work ethic, high integrity, and a desire to grow with us!