Receptionist

Glenoak Ford Westshore; Victoria; On-site; CAD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Pension plan

Job summary

Carson Automotive Group is seeking a full-time Call Centre Receptionist to join our team in Victoria, BC. The role involves answering and routing dealership calls, greeting visitors, and providing general assistance with a friendly, professional demeanor.

Candidates should have strong communication skills and a courteous telephone manner; prior call centre or reception experience is a plus. Flexible hours and rotating shifts across five Greater Victoria locations are expected.

Qualifications

• Excellent communication and active listening skills.
• Friendly, cheerful and outgoing personality.
• Previous call centre or reception experience would be an asset.

Responsibilities

• Answer, qualify, and direct incoming dealership calls to appropriate departments or personnel.
• Greet customers and provide general assistance.
• Direct visitors to the appropriate staff or departments to ensure a welcoming experience.

Skills

Communication skills

Active listening

Telephone manners

Customer service

Job description

Victoria Ford Alliance Administration, Victoria, BC, CA

3 days ago Requisition ID: 1765

Salary Range: $22.00 To $23.00 Hourly

Carson Automotive Group requires a full time Call Centre Receptionist with a friendly, cheerful and outgoing personality to join our quality team. This position will be located at one of our Victoria Dealership locations (TBD upon hiring).

The primary responsibility of this position is to professionally answer, qualify, and direct incoming dealership calls to the appropriate departments or personnel.

The successful candidate will have excellent communication and active listening skills, a courteous and professional telephone manner, and the ability to accurately identify callers’ needs to ensure accurate and efficient call routing. Additional responsibilities include greeting customers, providing general assistance, and directing visitors to the appropriate staff or departments to ensure a welcoming and positive customer experience. Previous call centre or reception experience would be an asset.

This position requires flexibility and willingness to work rotating hours and days between our five Greater Victoria locations. This position works in office 5 days per week, with workdays varying from Monday to Sunday and scheduled shifts varying between the hours of 7:00am and 7:30pm.

This position offers top industry remuneration, medical, dental, life insurance and pension plan (benefits commence upon completion of a waiting period).

It is our goal to bring aboard people with a passion for the industry, strong work ethic, high integrity, and a desire to grow with us!