Receptionist

Kahnawake Education Center; Kahnawake; On-site; CAD 38,000 - 52,000; Full time

Job summary

The Kahnawa:ke Education Center seeks a Clerk/Receptionist to support daily office functions, greet staff, students, parents and visitors, and respond to calls and emails while ensuring reception and secretarial tasks align with the school’s philosophy and goals.

Responsibilities include front desk duties, attendance records, scheduling, drafting reports, maintaining files, and coordinating with the Principal and Associate Principal, with proficiency in English and Kanien’keha and French as

Qualifications

• D.E.C. in Office Systems Management or equivalent discipline with related experience.
• Knowledge of Kahnawà:ke Education System programs and policies.
• Proficiency in English; knowledge of Kanien’keha and French is an asset.

Responsibilities

• Reception and front desk duties, greeting staff, parents, students and visitors.
• Respond to telephone and email inquiries and coordinate actions.
• Maintain school information, records, and databases; transfer student files.
• Prepare agendas, minutes, and arrange facilities for meetings.
• Support attendance, discipline binders, and incident reporting.

Skills

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Professionalism

Discretion

Oral and written communication

Customer service

MS Office proficiency

Office equipment knowledge

Education

D.E.C. in Office Systems Management

Equivalent discipline + 3 years related experience

Vocational Diploma in Office Systems Management + 2 years

5 years related administrative experience

Job description

The main purposeof the Clerk/Receptionist role is to facilitate the daily office functions ofthe Kahnawà:ke Education Center and assist the school staff, parents, children,and visitors while ensuring that reception and secretarial support services areprovided in compliance with the school’s philosophy, goals and objectives.

KeyResponsibilities

Responsibility 1:Receptionist Duties

• To act as the first point of contact for the school:welcoming all staff, students, parents, visitors and responding to telephoneand email enquiries and ensuring that appropriate actions are taken in a timelymanner.
• To ensure the safety and security of the school at alltimes, monitoring the main entrance and unlocking the door, electronically forstaff, students, deliveries and visitors.
• To receive, record and direct students arriving late andstudents referred to the office.
• To receive and direct students to the Associate Principalfor behavioral issues and social support as required.
• To maintain and update school information, records anddatabases.
• To assist and complete accident/incident report for students referred to the front desk for medical reasons and contact parents/emergency contact, and ambulance if required when an injury has occurred to a student or staff member.
• To receive, sort and distribute all packages, deliveries andmail.
• To assist with the ordering of stationery, materials andresources and ensuring that stock levels are maintained.

Responsibility 2: General Clerical Duties

• To schedule appointments, meetings, case conferences andconsultations for the Principal and the Associate Principal.
• To prepare agenda and arrange meeting facilities, amenities,and snacks for staff and student service meetings, as well as record, type anddistribute meeting minutes.
• To maintain Attendance Policy and Discipline Binder of staffand students and notify Associate Principal of inconsistencies.
• To prepare mailing labels and correspondence for thePrincipal and Associate Principal.
• To draft statistical, narrative and other reports.
• To transfer student files to receiving schools.
• To replace Administrative Assistant when necessary.

Skill & Competency Requirements

Core Competencies:

The necessary core competencies forthis position include:

• Strong interpersonal skills
• Strong organizationalskills and the ability to multi-task
• Teamwork
• Professionalismand high ethics standards

Requiredtechnical competencies for this position include:

• Excellent oral and written communication skills
• Excellentcustomer services skills, with the ability to use discretion, patience, tactand respect for confidentiality
• Good knowledge of all Microsoft Office programs systems
• Operational knowledge of general office equipment andpractices

Education,Knowledge & Experience

• D.E.C. in Office Systems Management OR equivalent discipline with a minimum 3 years related experience OR Vocational Diploma in Office Systems Management with a minimum 2 years experience OR 5 years related administrative experience.
• Knowledge and comprehension of the Kahnawà:ke Education System programs and services, administrative and operational policies and procedures.
• Knowledge of the Kanien ’ kehá:ka culture, and socio-economic issues.
• Complete proficiency in English language.
• Proficiency in Kanien ’k éha language and French language is an asset.