General Manager of Operations

Mohawk Council of Kahnawà:ke; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

The Mohawk Council of Kahnawà:ke seeks a senior administrator to support and lead the Organizational Development Unit (ODU). The role partners with the ODU Director to execute projects, oversee operations, and implement strategic initiatives across the organization.

Responsibilities include tracking strategic plan initiatives, guiding the ODU team, assigning tasks, and maintaining effective communication about risks and needed support.

Qualifications

• Bachelor’s Degree in Business Administration plus three years relevant experience, or equivalent.
• High School Diploma plus eight years relevant experience.
• Strong knowledge of office operations, policies, and procedures.

Responsibilities

• Support and lead the ODU team, with the ODU Director, in executing ODU projects and maintaining ODU operations.
• Track and ensure implementation of initiatives identified in the strategic plan for the ODU.
• Support the Director of Organizational Development in delivering organization-wide initiatives.
• Assign tasks and projects to the ODU team.
• Supervise direct reports within the ODU team.
• Meet regularly with the ODU team to identify areas of improvement and ensure required supports are provided.
• Communicate with the ODU Director and ODU team about potential risks or additional support needed.
• Foster a positive atmosphere of growth, learning, and teambuilding.
• Act as mentor, decision maker, and mediator as required.
• Facilitate resolution of issues.
• Evaluate, review, and communicate results of all ODU initiatives to the ODU team and MCK.

Skills

Project management

Leadership

Facilitation

Interpersonal skills

Time management

Organizational coordination

Negotiation skills

Technical writing

Communication

Education

Bachelor’s Degree in Business Administration

High School Diploma with 8+ years relevant experience

Tools

MS Office

MS Project

Job description

Purpose:

Tomanage the Unit’s servicesand projectstoeffectively meet theorganization'sneeds.To support the Unit’s staff and ensure thatthe Unit’soperations areproperlymanagedand administered.Ensures thatthe Unithasthe necessary policies,procedures,and systems in place to ensure efficiency.

Roles & Responsibilities:

To supportand lead the ODU team, with the ODUDirector, in executing ODU projects and maintaining ODU operations

• Tracks and ensures implementation of initiativesidentifiedin the strategic plan for the ODU;

• SupportstheDirector ofOrganizationalDevelopmentindeliveringorganization-wideinitiatives;

• Assignstasks and projects to the ODU team;

• Supervises direct reports within the ODU team;

• Meets regularly withtheODU team toidentifyareas of improvement and ensure required supports are provided;

• Communicates with theODUDirector and ODU team regularly about any potential risks, areas of improvement, oradditionalsupport neededin regard toODU initiatives and operations.

• Fosters a positive atmosphere of growth,learning,and teambuilding;

• Acts as a mentor, a decision maker, and a mediator asrequired;

• Facilitates the resolution of issues;

• Evaluates,reviews,and communicates results of allODUinitiativesto the ODU team and MCK;

• Tracks the factors that influence the success of ODU’s work and adjusts approaches as needed;

• Acts as the representative for the ODU in operational and administrative matters.

Todevelopandmanagethe efficient and effective operations of the ODU

• Develops and implementsODUoperationalpolicies,standards,andprocedures;

• Develops and manages theODUbudget(s);

• Coordinates with other MCK Units on behalf of ODU;

• Provides client intake and triage for service requests;

• Ensures proper documentmanagementand sharing withinthe ODU team;

• Maintains records of all ODU initiatives;

• Designs, implements, and continuously improves systems and practices that will foster streamlined communications and operations within ODU;

• Ensures implementation,communication,and evaluation of any changesto ODU operations;

• Determinesadministrative and operationalneedsfor ODU.

Tooversee, develop, and execute initiatives and projects within the MCK

• Ensuresthetimelydevelopment, maintenance, and updating of business cases, project charters, and work plans;

• Prioritizesand managesthe tracking of all assigned projects and files using current technology platforms, coordinating schedules, contacts, activities, and documentation;

• Developsand implementsprojects using the MCK Project Management Framework, ensuring alignment with the MCK Strategic Plan and regular updates tothe Unit Director and otherstakeholders;

• Identifiesand documentsrisksimpactingproject timelines or deliverables,applyingproblem-solving techniques to resolveissues,and mitigate risks;

• Participatesin strategic discussions, committees, meetings, and briefings, contributing guidance, input, and feedback;

• Collaborateswith consultants, serving as the primary clientanddirecting their contributions to ensure project criteria are met;

• Researches, prepares, and presentsbriefs on initiatives or files, while staying informed of new developments related to assigned projects;

• Establisheslinkages between parties and ensuresthe flow of information through effective communication protocols;

• Plansand organizesprojectlogistics, including meetings and financial documentation, such as reports, invoices, and contracts, ensuring compliance with MCK policies and record-keeping requirements;

• Balancesproject management responsibilities with active contributions to project deliverables and tasks, ensuring high-quality outcomes that meet or exceed stakeholder expectations;

• Handlesadministrativetasksnecessary to ensure smooth project execution;

• Facilitatesmeetings/working sessions withstakeholders.

To manage to the ODU Office to ensure itremainsoperationaland functional

• Ensures the building and meeting room are open and ready for use between 9am-12pm, and 1pm-4pm;

• Works with the MCK Main Office Receptionistand ODU Administrative Assistantto manage the room bookings, flagging potential meeting conflicts;

• Assiststhe meeting room’s users with any questions they have about the ODU Office.

Education & Experience:

• Bachelor’s Degree in Business Administrationplusthree(3) years relevant experience
  orequivalent;

OR

• High School Diploma, pluseight(8) years relevant experience.

Knowledge, Skills & Abilities:

• Comprehensive knowledge of the Mohawk Council ofKahnawà:ke's Administration Manual/Personnel Policy, procedure, and office operations is an asset;

• Comprehensive corporateknowledge;

• Sound knowledge of MS Office systems (Word,Excel,PowerPoint, Outlook, MS Project)and willingness to learnnewprograms;

• Mustpossessthe following skills: project management, facilitation, interpersonal,leadership, problem solving,time management, organizational/coordination, technical writing, strong oral and written communication, and negotiationskills;

• Ability towork with andmobilize ateam;

• Ability to take initiative and followthrough;

• Ability to communicate in theKanien'kéhaand French languages is an asset;

• The willingness to learn theKanien'kéha language isrequired.

Working Environment:

• Occasional overtime may berequired;

• Moderatestress;

• Maintains a flexible work schedule to meet the demands of Executive Management.

ALL REQUIRED DOCUMENTS MUST BE SUBMITTED BEFORE THE DEADLINE FOR YOUR APPLICATION TO BE CONSIDERED