Receptionist

Fancy Doors and Mouldings Ltd.; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Job summary

Fancy Doors and Mouldings Ltd. is seeking a Receptionist to be the face of the company, handling front desk duties, greeting visitors, and supporting sales and administrative teams.

The role includes answering calls, scheduling appointments, processing mail and payments, and maintaining organized records in a fast-paced environment. Ideal candidates have a high school diploma or equivalent, excellent communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or admin support preferred.
• Strong verbal and written communication skills.
• Excellent organizational abilities and multitasking in a busy environment.
• Proficiency with Microsoft Office and quick software learning.
• Professional, punctual, and reliable with a positive attitude.

Responsibilities

• Greet customers, contractors, and visitors warmly and professionally in person and by phone.
• Answer, screen, and direct incoming calls; take detailed and accurate messages.
• Manage the front desk, including maintaining a clean, organized reception/showroom area.
• Schedule and coordinate appointments, consultations, and installation bookings for the sales and installation teams.
• Respond to general customer inquiries by phone, email, and in person, or direct them to the appropriate team member.
• Receive, sort, and distribute incoming mail, packages, and deliveries; prepare outgoing mail and shipments.
• Maintain office supplies inventory and place orders as needed.
• Support basic administrative tasks such as data entry, filing, scanning, and updating customer records in the Company's systems.
• Assist with preparing quotes, work orders, or invoices under the direction of sales or admin staff.
• Process incoming payments and maintain accurate, organized records as required.
• Support other departments with general clerical assistance and special projects as needed.
• Maintain confidentiality of customer and Company information at all times.

Skills

Customer service

Phone & email communication

Organizational skills

Multitasking

MS Office

Professional appearance

Independent work

Industry experience asset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Receptionist is the face and voice of Fancy Doors, responsible for creating a welcoming first impression for everyone who calls or walks through our doors. This role manages the front desk, supports the sales and administrative teams, and helps keep the office running smoothly day to day.

Key Responsibilities and Responsibilities

• Greet customers, contractors, and visitors warmly and professionally in person and by phone.
• Answer, screen, and direct incoming calls; take detailed and accurate messages.
• Manage the front desk, including maintaining a clean, organized, and welcoming reception/showroom area.
• Schedule and coordinate appointments, consultations, and installation bookings for the sales and installation teams.
• Respond to general customer inquiries by phone, email, and in person, or direct them to the appropriate team member.
• Receive, sort, and distribute incoming mail, packages, and deliveries; prepare outgoing mail and shipments.
• Maintain office supplies inventory and place orders as needed.
• Support basic administrative tasks such as data entry, filing, scanning, and updating customer records in the Company's systems.
• Assist with preparing quotes, work orders, or invoices under the direction of sales or admin staff.
• Process incoming payments and maintain accurate, organized records as required.
• Support other departments with general clerical assistance and special projects as needed.
• Maintain confidentiality of customer and Company information at all times.

Qualifications & Skills

• High school diploma or equivalent required; additional office administration training an asset.
• Previous experience in a receptionist, customer service, sales or administrative support role preferred.
• Excellent verbal and written communication skills, with a friendly and professional phone manner.
• Strong organizational skills and the ability to multi-task in a busy, fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general comfort learning new software/systems.
• Punctual, reliable, and able to maintain a polished, professional appearance and demeanor.
• A positive, can-do attitude and genuine enjoyment of working with people.
• Ability to work independently, prioritize tasks, and use good judgment with minimal supervision.
• Experience in the home improvement, construction, or retail industry is an asset but not required.

Expected hours: No less than 44.0 per week