Receptionist

CanadaOne Auto Group Inc.; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Toyota Northwest Edmonton is seeking a friendly, professional Receptionist to be the welcoming face of the dealership. You will manage a busy multi-line phone system, greet guests, and support sales with administrative tasks in a fast-paced environment.

As Director of first impressions, you will uphold a courteous demeanor, coordinate CRM notes, post payments, and assist with stock-in procedures as needed, working Monday to Friday, 9:30 AM to 6:00 PM.

Qualifications

• Minimum high school diploma; post-secondary education preferred.
• Experience in customer service or administrative roles is expected.

Responsibilities

• Operate a busy multi-line phone system and route inquiries.
• Greet guests and coordinate front-desk activities.
• Provide administrative support to sales and dealership operations.
• Assist with CRM data entry and basic office tasks.

Skills

Customer service mindset

Proactive

Strong communication

Integrity

Initiative

Process driven

Problem solving

Relationship building

Education

High school diploma

Post-secondary education preferred

Tools

CRM software

Phone system

Job description

Toyota Northwest Edmonton is currently seeking a Full-TimeReceptionist to join our team of customer focused professionals within our high volume and process-driven dealership to work Monday-Friday : 9:30AM- 6:00PM.

Purpose/Summary of Position:

As the “director of first impressions” for the dealership, the Receptionist maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff and maintains a positive and courteous demeanor in all interactions.In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Receptionist is also responsible for various administrative duties which may include posting payments, new and used inventory stock-in, dealer trade coordination, CRM tracking and other administrative functions as required.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess:

• Minimum High School Diploma
• Post-Secondary Education Preferred
• Previous customer service/administrative experience required

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support