Receptionist

Prospect Human Services Society; Edmonton; On-site; CAD 48,000; Full time

Job summary

An established industry player is seeking a proactive and organized Receptionist to be the welcoming face of the office. This role involves engaging with clients, managing communications, and ensuring smooth operations within the administrative team. The ideal candidate will possess strong verbal and written communication skills, a knack for multitasking, and a commitment to maintaining a professional environment. If you are enthusiastic, professional, and ready to contribute to a collaborative team, this opportunity is for you. Join a company that values innovation and inclusivity, and help make a positive impact in the community.

Qualifications

• Requires post-secondary education and 2+ years of experience.
• Strong communication and client service skills are essential.

Responsibilities

• Greet visitors and manage incoming communications effectively.
• Assist with data entry, equipment troubleshooting, and office supply management.

Skills

Verbal Communication

Written Communication

Client Service Skills

Multi-tasking

Microsoft Office Suite

Education

Post-secondary education in Administration

2+ years of professional experience

Reception experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Mobius

Job description

Job Details

Description

Position

Receptionist

Location

Edmonton AB

Type

Full Time

Salary

Starting at $48,000

What will you do?

• Knowledgeable of the programs and services offered by Prospect; provides clients and interested parties with information in regards to a particular service or program offered by Prospect
• Greets and pleasantly engages with visitors, ensuring they sign in
• Acts as central point of contact for staff and client requests and prioritizes tasks based on urgency
• Orders, secures, and maintains all necessary office supplies, ensuring no interruption in service
• Receives and responds to all incoming phone calls, voicemails, mail, email, faxes, and general inquiries with accurate information as per policy/procedure
• Assists Administration, IT and/or Facilities teams with equipment troubleshooting
• Distributes and receives shipments, couriers, mail and faxes
• Updates all contact lists on a timely basis to include new contacts and modify existing ones
• Provides support with data entry and data analysis as required
• Ensures consistent messaging is adhered to in all written communication
• Assists to manage equipment inventory and bookings
• Assists with meeting room bookings for internal team members
• Coordinates phone system and updates company directory
• Cares for and controls company letterhead and prints letters as required
• Performs mail merges; prepares and prints various labels
• Assists in document control – shreds confidential and sensitive documents when required
• Assists the administration team with event planning – catering and food preparation, room set up and tear down
• Maintains/cleans general administrative areas: front reception, boardroom, file room, storage space, and back station
• Assists support and direct staff with various “one off” duties such as typing up notes, various documents and intake forms, formatting documents, laminating, preparing V Cards, preparing and distributing certificates, ASL class preparation, price checking, providing receipts for service, updating the client money tracker, and recording training
• May assist with Mobius entries
• Complies with company policies/procedures, provincial, privacy and other job related legislation
• Champions Prospect’s goals, vision, mission and brand pillars
  
  

What does it take to do this job?

• Post-secondary education, preferably in an Administration program
• 2+ years of professional experience, including 1 year or reception experience, and demonstrated reliability shown in past positions or in education
• Some post-secondary education and/or an equivalent combination of education and professional experience will be considered
• Intermediate to Advanced skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint); experience in Mobius or other related applications/programs is an asset
• Strong verbal and written communication skills with experience in writing professional letters and business emails, compiling reports and charts, and building creative presentations
• Solid interpersonal and client service skills with the ability to work effectively with a variety of stakeholders including Clients, Program Supervisors, and other administrative staff
• Proven ability to multi-task and efficiently respond to changing priorities
• Demonstrated ability to work in a confidential environment and handle highly sensitive information
  
  

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [e-mail].

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

• Enthusiastic - Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.
• Professional - In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.
• Innovative - Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.
• Inclusive - Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged, and motivated, and their contributions help Prospect attain its goals.
• Collaborative - Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.