Receptionist

BrokerLink; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their vibrant team in Edmonton. This permanent full-time position offers a dynamic work environment where you will embody core values of integrity and respect. With a focus on exceptional customer service, you will manage inquiries, assist with office duties, and support regional projects. The company values its employees, providing numerous benefits including flexible health plans, a competitive salary, and ample paid time off. If you're ready to grow in a supportive atmosphere, this opportunity is perfect for you.

Benefits

Flexible health and dental insurance plans

Personal Spending allowance

RRSP with company matching

Employee Share Purchase Plan

Dress for your day policy

Competitive salary with bonus potential

Employee discounts on brands

Paid time off including personal and vacation

Qualifications

• 2-5 years of office experience with strong technical skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Answer multiple phone lines and manage walk-in customers.
• Provide superior customer service to meet client needs.

Skills

Customer Service

Organizational Skills

Conflict Resolution

Communication Skills

Technical Skills (MS Office)

Education

High School Diploma

Post-Secondary Education

Tools

MS Office

EPIC System

Job description

Job Description: Receptionist at BrokerLink

Join BrokerLink and embody our core values: act with integrity, respect others, maintain a customer-driven mindset, strive for excellence, and treat others with generosity. Our values support our diversity and inclusion initiatives, fostering a respectful and inclusive work environment.

We seek like-minded individuals committed to providing exceptional customer service and demonstrating professionalism. We invest in our team members' success, offering growth opportunities and a supportive environment that values our most important assets: you. With over 200 offices across Canada, we also offer flexible work arrangements.

We are hiring a Receptionist to join our BrokerLink team at our South Pointe office in Edmonton, AB, on a permanent full-time basis.

As part of our employee promise, benefits include:

• Flexible health and dental insurance plans
• Personal Spending allowance for a healthy lifestyle
• RRSP with company matching
• Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day policy
• Competitive salary with bonus potential
• Employee discounts on brands like Apple, Bell, Rogers, and more
• Paid time off including personal, volunteer, exam/study, jury duty, and a minimum of 3 weeks' vacation
• Recognition as one of Canada's best employers, such as Kincentric 2024

Responsibilities:

• Answer multiple phone lines and direct inquiries
• Manage walk-in customers and callers
• Provide superior customer service to meet client needs
• Process payments, handle bank deposits, petty cash, and account coding
• Manage incoming/outgoing mail, faxes, and couriers
• Keep EPIC system and company portals updated
• Assist the Office Service Manager with regional projects
• Handle reception and facilities duties, with potential to transition into a broker role

Qualifications:

• High School diploma and/or Post-Secondary education
• 2-5 years of office experience
• Strong technical skills, including MS Office and keyboarding
• Willing to obtain AIC License Level I within 6 months
• Ability to manage multiple priorities effectively
• Excellent organizational, verbal, and written communication skills
• Experience with Epic is an asset
• Strong customer service and conflict resolution skills
• Previous experience in brokerage or insurance industry is preferred
• Ability to pass criminal background and credit checks