Receptionist

Brokerlink Inc.; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Receptionist in Edmonton, where your commitment to exceptional customer service will shine. This permanent full-time role offers a supportive environment with flexible work arrangements and numerous growth opportunities. You will be the first point of contact, managing inquiries and ensuring a welcoming atmosphere. The company values integrity and professionalism, providing competitive salaries, health benefits, and a chance to be part of a diverse and inclusive team. If you're ready to make a difference and grow your career, this is the place for you.

Benefits

Flexible health and dental insurance benefits

Personal Spending allowance

RRSP with company matching

Employee Share Purchase Plan

Dress for your day policy

Competitive salary with bonus potential

Employee discounts on brands

Paid time off including 3 weeks of vacation

Qualifications

• 2-5 years of office experience required.
• Willingness to obtain AIC License Level I within 6 months.

Responsibilities

• Answer multi-line phones and direct inquiries.
• Provide superior customer service and manage walk-in customers.

Skills

Customer Service Excellence

Communication Skills

Organizational Skills

Conflict Resolution Skills

Technical Skills (MS Office)

Education

High School Diploma

Post-Secondary Education

Tools

EPIC System

MS Office

Job description

South Pointe
575 – 100 Street SW
Suite 101
Edmonton, AB T6X0S8, CAN

Being a part of BrokerLink means you live our values: acting with integrity, respecting others, maintaining a customer-driven mindset, striving for excellence, and treating others with generosity. These values underpin our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We seek like-minded individuals committed to providing the highest level of customer service and professionalism.

We invest in our team members' success because your success is our success. Our purpose, “we’re here to help people,” motivates us to retain talented staff long-term. We offer numerous growth opportunities and value our most important assets—our employees. With over 200 offices across Canada, we also offer flexible work arrangements.

We are looking for a Receptionist to join our BrokerLink team at our South Pointe office in Edmonton, AB, on a Permanent Full-Time basis.

Benefits of working with us include:

• Flexible health and dental insurance benefits
• Personal Spending allowance for healthy lifestyle investments
• RRSP with company matching
• Employee Share Purchase Plan (TSX:IFC) with matching
• Dress for your day policy
• Competitive salary with bonus potential
• Employee discounts on brands like Apple, Bell, Rogers, and more
• Paid time off including personal, volunteer, exam/study, jury duty, and starting at 3 weeks of vacation annually
• Recognition as one of Canada’s top employers (e.g., Kincentric 2024)

Role Responsibilities:

• Answer multi-line phones and direct inquiries
• Manage walk-in customers and callers
• Provide superior customer service
• Process payments, handle bank deposits, manage petty cash, and account coding
• Distribute mail, faxes, and couriers
• Update EPIC system and company portals regularly
• Support the Office Service Manager with regional projects
• Handle reception and facilities duties, with potential to transition into a broker role

Candidate Requirements:

• High School or Post-Secondary Education
• 2-5 years of office experience
• Strong technical skills, including MS Office and keyboarding
• Willing to obtain AIC License Level I within 6 months
• Ability to manage multiple priorities
• Strong organizational and analytical skills
• Excellent communication skills
• Epic system experience is an asset
• Customer service excellence and conflict resolution skills
• Preference given to candidates with brokerage or insurance industry experience
• Ability to pass criminal and credit background checks

We thank all applicants; only those selected for interviews will be contacted.

BrokerLink is committed to accessibility and will accommodate candidates upon request during the selection process.

We value diversity and strive to foster an inclusive workplace where everyone feels welcome and appreciated. Join us and make a difference!