Receptionist

Park Place Seniors Living, Inc.; Edmonton; On-site; CAD 36,000 - 46,000; Full time

Job summary

Park Place Seniors Living, Inc. in Edmonton seeks a Receptionist/ Clerk to be the friendly first contact for residents, families, visitors and employees, providing welcoming support and handling clerical tasks in the Park Place Home.

The role involves answering phones, directing visitors, managing mail, maintaining records, and coordinating with site leadership to uphold a culture of safety.

Qualifications

• College or University with related experience is an asset.
• Computer skills required.

Responsibilities

• Receives and directs residents, families, visitors and staff.
• Answers and routes phone calls and inquiries.
• Performs clerical tasks including filing and typing minutes.
• Orders office supplies and maintains equipment and mail.
• Manages residents' trust accounts and processes payments.

Skills

English fluency

Customer service

Phone handling

Organization

Teamwork

Education

College/University degree

Tools

PC literacy

Job description

JOB SUMMARY:

Reporting to and supporting the Site Leader, the Receptionist/ Clerk is usually the first point of contact for anyone entering the Park Place Home, thus must be a positive, outgoing and informed presence, willing to attend to others’ needs and become a vibrant part of the Park Place Home’s community. Serves Residents, families, visitors. and employees in a welcoming manner, assisting and supporting as required. The Receptionist Clerk ensures a commitment to Resident safety and to our culture of safety as per the Strategic Directions of Park Place Seniors Living.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Cordially receives, assists and directs Residents, tenants, families, visitors, and employees within the Park Place Home, including accompanying visitors to their destination, as required


• Answers, directs, and responds to phone calls and queries


• Clerical duties including filing and word processing (e.g. typing minutes), sorting and distributing incoming and outgoing mail.


• Orders office supplies, including for printers, fax machines, photocopier, etc.


• Responsible for Residents’ trust accounts; paying bills, requests for cash, reconciliation, bank deposits, statement electronic documentation.


• Receives cheques and/or cash payments and provides receipts.


• Develops, updates and maintains all lists (e.g. emergency employee fan-out telephone list, Residents list).


• Books visitor’s suite as applicable, distributes and collects keys and collects, accounts for and deposits funds into bank.


• Restocks Neighborhoods with forms and supplies as required


• Responsible for directing the shipping and receiving of supplies for the Park Place Home.


• Prepares and mails monthly Resident and tenant Pre-Authorized Payment information slips


• Working with Corporate, assists with year-end audit. Attends work-related conferences and seminars as directed.


• Other duties as required

QUALIFICATIONS AND EXPERIENCE:

College or University with recent related experience an asset. Computer skills required.

SKILLS AND ABILITIES:

• Page


• Ability to communicate fluently in English, both verbally and in writing 3 of 3


• Demonstrated organizational, communication, and conflict resolution skills required


• Must be able to establish and maintain cooperation with all personnel and maintain harmonious relations with clients and families


• Physical ability to carry out the duties of the position Must be free of communicable disease transmitted through casual contact


• Must be able to work in many varied stressful situations


• Must be able to work independently and as part of a team


• Ability to operate related equipment


• Must have a Criminal Records check completed.