Receptionist

Inception Fertility; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading clinic in Calgary is seeking a Full-time Receptionist to provide administrative support and assist patients with professionalism. Responsibilities include greeting patients, managing records, handling calls, and ensuring a calm clinic environment. The role requires strong computer skills and the ability to manage stressful situations. Comprehensive benefits and a supportive work environment are offered.

Benefits

Comprehensive benefits with a Health Spending Account

Fertility benefits

Retirement savings plan with employer match

Employee assistance program

E-tools for meditation and focus

First-class work facilities

Qualifications

• Demonstrated competency in computer programs.
• Ability to handle stressful situations involving colleagues and patients.

Responsibilities

• Greet and process all patients, ensuring accurate data entry.
• Answer telephone calls and direct callers to appropriate services.
• Process payments and reconcile daily Payment Summaries.

Skills

Problem-solving

Personal accountability

Adaptability

Typing skills

Tools

EMR

HealthQuest

Job description

Regional Fertility Program is hiring a Full-time Receptionist for our clinic located in Calgary.

The Receptionist performs a wide variety of administrative tasks and provides both in person and phone/electronic assistance for patients. It is imperative that as a front-line staff person, the Receptionist acts at all times with the utmost professionalism, courtesy, and respect. The Receptionist is responsible for maintaining a peaceful, calm environment in the patient waiting areas.

Primary Responsibilities :

1. Greet and process all patients, ensuring demographic, financial (including direct patient billing), and clinical data are correctly entered into the electronic medical record (EMR).
2. Receive patients at the clinic and enter the visit in the EMR.
3. Maintain the clinic database.
4. Answer telephone calls, triage calls, clear voicemail mailboxes, and relay messages.
5. Direct callers to appropriate services as necessary.
6. Address general inquiries concerning programs within the clinic.
7. Process payments made to the clinic, including intake, processing, and closing out daily cash.
8. Print and review doctors' billing sheets at the end of the day.
9. Escort patients to ultrasound rooms and provide basic instructions.
10. Provide new and existing patient records (referrals) for each scheduled clinic, including partial preparation of new charts and stamping of appropriate documents/forms.
11. Locate and forward health record documents/reports as requested to physicians.

Additional Responsibilities :

1. Notify patients of appointment times on weekends, e.g., IUI, laminaria tent insertion.
2. Reconcile daily Payment Summaries as indicated on HealthQuest.

Preferred Skills

• Demonstrated competency in computer programs.
• Fast, accurate typing skills.
• Personal accountability and honesty.
• Problem-solving skills.
• Ability to handle stressful situations involving colleagues and patients.
• Willingness to learn and adapt.

What’s in it for you :

• Comprehensive benefits with a Health Spending Account.
• Fertility benefits.
• Retirement savings plan with employer match.
• Employee assistance program.
• E-tools to assist with meditation, sleep, focus, etc.
• First-class work facilities.

If you are interested, we encourage you to apply today!

PS… The Regional Fertility Program is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. If you need reasonable accommodation during the application or interview process, please let us know.

We appreciate all applicants' interest. Due to high volume, we may not respond personally to each application but thank you for considering a career with us. We look forward to connecting with you.