Reception + Retail Associates

Tommy Gun's Original Barbershop; Township of Langley; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Starting wage CAD 18.25/hour

Staff discounts on product range

Career growth opportunities

Positive team culture

Job summary

Tommy Gun's Original Barbershop Thunderbird Centre in Langley is seeking friendly Guest Services staff to welcome guests, handle front desk duties, and assist with retail products. You will help manage queues, answer questions, and support the barber team to keep the shop running smoothly.

Available for full-time and part-time roles, with a starting wage of $18.25 per hour. Fridays, weekends, and some evenings required; a lively, guest-focused environment awaits with opportunities for growth and

Qualifications

• Excellent customer service skills and a guest-first mindset.
• Strong written and verbal communication skills.
• Confidence answering phones, responding to emails, and assisting guests.
• A friendly, outgoing personality and professional attitude.
• Strong time-management and multitasking abilities.

Responsibilities

• Welcoming guests and creating a friendly, professional first impression.
• Answering phone calls and responding to emails.
• Managing service queues and helping guests navigate their visits.
• Assisting guests with questions about services and retail products.
• Recommending grooming and hair care products based on guest needs.
• Supporting visual merchandising, retail displays, and product inventory.
• Keeping the reception and retail areas clean, organized, and welcoming.
• Communicating with barbers and teammates to help maintain an efficient shop.
• Managing multiple tasks while consistently delivering excellent customer service.

Skills

Customer service

Communication

Phone etiquette

Friendly demeanor

Time management

Multitasking

Job description

Tommy Gun's Original Barbershop | Thunderbird Centre, Langley

Starting at $18.25/hour Full-Time & Part-Time Opportunities

Availability Required: Fridays, weekends, and some evening shifts

Be Part of the Tommy Gun's Guest Experience!

Do you enjoy meeting new people, staying busy, and helping create a welcoming environment?

Tommy Gun's Original Barbershop Thunderbird Centre in Langley is looking for friendly, outgoing individuals to join our Guest Services team!

As a Guest Services / Reception & Retail Associate, you'll play an important role in making sure every guest has a great experience from the moment they walk through our doors.

You’ll help manage the front desk, assist guests with retail products, and support the barbering team in keeping the shop running smoothly.

If you're organized, enjoy working with people, and thrive in a lively atmosphere, we'd love to hear from you!

What You'll Be Doing

As part of our Guest Services team, your responsibilities will include:

• Welcoming guests and creating a friendly, professional first impression
• Answering phone calls and responding to emails
• Managing service queues and helping guests navigate their visits
• Assisting guests with questions about services and retail products
• Recommending grooming and hair care products based on guest needs
• Supporting visual merchandising, retail displays, and product inventory
• Keeping the reception and retail areas clean, organized, and welcoming
• Communicating with barbers and teammates to help maintain an efficient shop
• Managing multiple tasks while consistently delivering excellent customer service

What We Offer

We believe a positive workplace makes a difference for both our guests and our team.

• Starting wage of $18.25 per hour
• Full-time and part-time employment opportunities
• Clean, safe, and positive work environment
• Fun, busy, and friendly team atmosphere
• Supportive workplace with a positive company culture
• Opportunities for career growth and advancement
• Staff discounts on our wide selection of retail products
• The opportunity to work with guests who appreciate the Tommy Gun's experience

What We're Looking For

We're looking for someone who enjoys helping people, stays organized under pressure, and brings a positive attitude to every shift.

Customer Service & Communication

• Excellent customer service skills and a guest-first mindset
• Strong written and verbal communication skills
• Confidence answering phones, responding to emails, and assisting guests
• A friendly, outgoing personality and professional attitude

Organization & Teamwork

• Strong time-management and multitasking abilities
• Ability to work efficiently in a busy, fast-paced environment
• Attention to detail when managing service queues and front desk responsibilities
• Willingness to support teammates and contribute to a positive workplace

Experience & Availability

• Familiarity with visual merchandising and product inventory is an asset
• Previous experience in a salon, barbershop, or spa is an asset
• Flexible availability, including Fridays, weekends, and some evening shifts

Why Tommy Gun's Original Barbershop?

At Tommy Gun's, we're known for The Fresh Cut Feeling. It's about more than a haircut. It's the confidence guests feel when they leave looking their best.

Our Guest Services team helps make that experience possible by creating a welcoming atmosphere, keeping things organized, and supporting the barbers behind the chair.

We also believe in creating a workplace where our team members feel comfortable, supported, and excited to come to work.

Ready to Join Our Team?

If you're friendly, dependable, and enjoy working in a busy, customer-focused environment, we'd love to hear from you!

Locally owned and operated.