Custodial Worker, Crew Lead

Senators-Sports-; Ottawa; On-site; CAD 42,300 - 64,900; Full time

Benefits offered by this job

Staff tickets to games

Partnership discounts

Free on-site parking

Job summary

The Ottawa Senators Hockey Club is seeking an energetic Custodial Worker, Crew Lead, to supervise a 3rd-party custodial team at the Canadian Tire Centre during events. Role includes cleaning to high standards, coordinating pest-control, and backing up the Custodial Supervisor.

Must have 2+ years in a supervisory industrial role, strong safety acumen, and ability to work evenings, weekends, and holidays. Competitive salary and benefits package offered.

Qualifications

• Minimum 2 years’ supervisory experience in an industrial environment.
• Knowledge of OHSA and sanitation standards, pest control and waste guidelines.
• Ability to work under pressure, prioritize, and meet deadlines.
• Shift work including evenings, weekends, and holidays.
• Must be physically able to do heavy lifting (up to 50 lbs) and comfortable working at heights.
• Must possess effective oral and written communication skills.

Responsibilities

• Supervise 3rd-party custodial team members and ensure they have proper materials and equipment to complete tasks.
• Clean and maintain high standards of custodian care for interior and exterior during events at the CTC.
• Coordinate pest-control activities and uphold safety and cleanliness standards.
• Back up Custodial Supervisor as required.
• Periodically supervise post-event overnight cleaning crew and ensure proper resources are available.

Skills

Supervisory experience

Health & safety knowledge

Heavy lifting

Communication skills

Team player

Job description

The Opportunity

The Ottawa Senators are seeking an energetic, hard‑working professional to join our Operations team as a Custodial Worker, Crew Lead. This is an excellent opportunity to join an NHL franchise at an intermediate level position which will allow the candidate to become fully engaged in the business of a major league sports team.

This position is responsible for the supervision of all 3rd-party part‑time custodial team members who clean and maintain the Canadian Tire Centre (CTC).

Number of vacancies: 1 – this is a replacement role.

Key Responsibilities

• Responsible for cleaning and providing high standards of custodian care for the interior and exterior during events at CTC.
• Supervise 3rd‑party custodial team members and ensure they are provided with the proper materials and equipment to successfully complete their tasks.
• Responsible for the coordination of pest‑control activities, ensuring that high standards are maintained throughout.
• Back up to Custodial Supervisor as required.

Day to Day – Hands on Activities

• Ensure all restrooms are stocked at all times with soap, toilet paper, and other supplies.
• Ensure that the proper inventory of supplies is on hand and maintain accurate records.
• Reference event riders for specific instructions.
• Responsible for ensuring that conference rooms are properly cleaned.
• Perform custodial duties when required, which may include dusting, sweeping, mopping, vacuuming, and washing fixtures, equipment or CTC furniture.
• Operate light cleaning equipment.
• Assist event promoters with requests and provide excellent customer service.
• Responsible for ensuring that staff is properly trained in all areas covered by Occupational Health & Safety.
• Responsible for the supervision of the cleaning and providing high standards of custodian care for the interior and exterior during events at CTC.
• Periodically supervise post‑event overnight cleaning team members and ensure that they are provided with proper materials and equipment to successfully complete their tasks.
• Other duties as assigned by the Custodial Supervisor.

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by the Occupational Health & Safety Act (OHSA) are adhered to, specifically:

• Performing workplace inspections.
• Conducting safety information sessions.
• Adhering to all OSHA regulations and closely following MSDS forms for special instructions for chemical use.
• Assisting with incident investigations.
• Ensuring that staff is properly trained and advised of safety hazards.
• Observing team members as they perform their duties to ensure safety measures are being followed and ensuring corrective action is taken if safety measures are not being maintained.
• Recognizing team members who follow workplace safety.

Qualifications (what we look for)

• Must be available for shift work including evenings, weekends, and holidays.
• Minimum 2 years’ previous experience as a supervisor in an industrial environment.
• Knowledge of occupational health and safety act, sanitation standards, pest control and waste guidelines.
• Ability to work under pressure, prioritize, and meet deadlines.
• Must be physically able to do heavy lifting (up to 50 lbs) and comfortable working at heights.
• Must possess effective oral and written communication skills.
• Team player.

Who We Are

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world‑class sport and live entertainment experiences to the Ottawa‑Gatineau region while operating in a fast‑paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as staff tickets to games and events, partnership discounts, and free on‑site parking. The role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, along with access to multiple learning platforms. Active social committee hosts multiple large‑scale events throughout the year. Salary range: $42,300 to $64,900 annually, consistent with the organization’s established salary ranges.

We would like to thank all applicants for applying; however, only those selected for an interview will be contacted. Applications received will be maintained on file for 6 months and may be referenced for future staffing requirements.

EEO and Accessibility Statement

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 and accommodates applicants with disabilities during the recruitment process. SSE confirms it does not use AI or automated decision‑making tools and that hiring decisions are made by human recruiters. SSE does not accept unsolicited resumes from recruitment agencies; such resumes will not be considered.