Reception Clerk, Student Health and Wellness Center

University of Ottawa; Ottawa; On-site; CAD 54,000 - 69,000; Full time

Job summary

An established institution is seeking a Reception Clerk to enhance the student experience at its Health and Wellness Center. This role involves providing vital administrative support, managing customer inquiries, and ensuring smooth operations of meetings and events. The ideal candidate will possess strong bilingual communication skills and a proactive approach to problem-solving. Join a vibrant community dedicated to fostering student wellness and success, where your contributions will directly impact the lives of future generations. This is a fantastic opportunity for those who thrive in a dynamic environment and are passionate about making a difference.

Benefits

Health and Wellness Programs

Professional Development Opportunities

Inclusive Workplace

Mental Health Resources

Qualifications

• Postsecondary education in administration or equivalent experience.
• Minimum two years in a similar role with strong bilingual skills.

Responsibilities

• Perform various administrative tasks and manage schedules.
• Provide customer service and assist with inquiries.

Skills

Bilingualism (English and French)

Customer Service Skills

Communication Skills

Organizational Skills

Initiative and Self-Reliance

Time Management

Education

Postsecondary education in administration

Tools

Windows

Word Processing Software

Spreadsheets

Databases

Email Applications

Job description

Reception Clerk, Student Health and Wellness Center page is loaded

Reception Clerk, Student Health and Wellness Center

Apply locations Ottawa, ON Main Campus time type Full time posted on Posted Yesterday time left to apply End Date: May 16, 2025 (9 days left to apply) job requisition id JR22203

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Job Type:

Employee

Duration in Months(for fixed-term jobs):

12

Job Family:

Administrative Support

# of Open Positions:

2

Faculty/Service - Department:

Health and Wellness Centre

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

mai 05, 2025

Applications must be received BEFORE :

mai 16, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 06

Salary Range:

$54118,00 - $68361,00About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

The Student Health, Wellness and Support sector at the University of Ottawa is an integral part of a stepped-care approach with a mission provide education, promotion prevention and increase health literacy for optimal student wellness and academic success. Through collaborative efforts, we design and implement innovative programs, initiatives, and resources tailored to address the diverse needs of our student population. From awareness campaigns to personalized health education, we aim to empower students to make informed choices about their health and wellness.

Position purpose:

Assists with and performs a variety of tasks to support the administrative operations of a department, specific program or event, while ensuring compliance with applicable policies and procedures.

In this role, your responsibilities will include:

• Administrative Tasks: Performs a variety of administrative tasks to support the operations of the department/program/event, such as entering and updating data, drafting and preparing a variety of documents, and managing schedules and mail, in keeping with uOttawa quality standards.
• Meeting Organization: Provides administrative support for organizing and coordinating meetings and events to ensure they run smoothly. For this purpose, reserves meeting rooms, makes any necessary catering arrangements, and prepares meeting agendas and any other documents.
• Customer Service: Welcomes people who arrive in person; responds appropriately to general requests for information from customers and guides them in applying the general internal procedures of the department/program/event with a view to providing high quality service. Requests for information may be received and handled in person, by email, by phone or by mail.
• Purchasing and Inventory Control: Makes decentralized purchases of goods and services for the department/program/event, on purchase order or on credit card, in compliance with all relevant policies. Controls an inventory of various supplies, tracks the demand and replenishes stock to meet the needs of internal clients.
• Reporting: Provides various simple reports, on a scheduled or ad-hoc basis, on activities of the department/program/event to support ongoing operations and strategic planning. Records Management: Implements and maintains an effective filing and records management system to preserve confidentiality of the records and ensure that complete and accurate documentation is available for future reference or audit purposes. Maintains accurate records of key holders and related security access information for staff of the sector to ensure confidentiality of the records.
• Documentation: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.
• Coordination of Junior Workers: As needed, delegates tasks to more junior resources, mainly students hired as part of the Work-Study Program (WSP), and ensures that tasks are completed according to the stated norms and instructions.

What you will bring:

• Postsecondary education in administration and office technology, or an equivalent combination of education and work experience
• Minimum two (2) years of demonstrated experience in a similar role
• Bilingualism – English and French (spoken and written)
• Experience with computer systems and applications such as Windows, word processing software, spreadsheets, databases, the internet and email
• Excellent communication, interpersonal and customer service skills
• Experience interpreting, explaining and applying policies and regulations
• Experience in bilingual administrative writing
• Experience producing reports
• Ability to produce high quality work under pressure while meeting strict deadlines
• Initiative, self-reliance and good judgment
• Strong organizational skills

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

About us

The University of Ottawa is a dynamic community of students, professionals and academics pursuing great things. Our vision for the university of tomorrow is one that reflects the diversity of our people, their ideas and their lived experiences. We believe in the power of representation and in increasing the diversity of our faculty and staff to support this objective.

We’re committed to an inclusive workplace that acknowledges and celebrates all voices, fosters personal and professional development and challenges you to reach new heights.

Health and Wellness

Join a vibrant community that puts your health and wellness first. With mental health workshops, counselling resources, meetings on the move, and countless fitness resources, you'll have everything you need to find balance in your life. Programs and resources designed with you in mind.

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