Care Access Representative -Patient Access Center - CASI

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, transferring calls to appropriate personnel, and coordinating communication between business units.

This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Responsibilities:

1. Ensures excellent customer service by demonstrating a caring, positive, professional, and helpful disposition. Meets call quality standards.
2. Verifies key patient information (insurance, demographics) for accuracy to ensure safety, billing, and processing accuracy.
3. Schedules new and follow-up patient appointments, attempts to reschedule cancellations, and communicates cancellations to providers.
4. Manages referrals for multiple clinics, following policies and procedures.
5. Answers and directs telephone calls, takes and delivers messages using Epic.
6. Contributes to team satisfaction by being self-motivated, positive, approachable, and adaptable.
7. Participates in departmental QA, utilizing work queues to minimize errors and make corrections.
8. Precepts new co-workers as assigned.
9. Responds to patient messages via the two-way texting platform.
10. Handles clinic and provider in-basket messages.
11. Works on clinic cancellation, no-show, and recall worklists.
12. Performs other administrative duties as needed.

Other Information

Education Requirements: High School Diploma or GED

Experience Requirements: One (1) year of customer service and/or clerical experience

Knowledge/Skills/Abilities: [Details not specified]

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Center - CASI

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range). Pay offers depend on experience and internal equity.

Work Assignment Type: Remote

Work Schedule: Day Job

Location: US:NC:Morrisville

Exempt From Overtime: No

This position is employed by NC Health, a subsidiary of UNC Health Care System. If currently a UNCHCS State employee in a shared services department, you may remain in that status if selected.

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants with disabilities or religious practices. Contact: applicant.accommodations@unchealth.unc.edu