Reception Assistant - Casual

Covenant Living; Calgary; Hybrid; CAD 38,000 - 48,000; Part time

Job summary

Covenant Living invites applications for a casual Reception Assistant at St. Marguerite Manor. The role reports to the Site Administrator and provides reception, administrative, and clerical support, serving residents, families, staff, and visitors with a warm, professional demeanor.

You will handle calls, coordinate mail, maintain records, and assist leadership with documents and general office operations, contributing to a compassionate, mission-driven environment.

Qualifications

• Grade 12 diploma with post-secondary administrative training.
• 2–3 years of administrative experience in healthcare or related setting; experience with supportive living or hospice preferred.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Experience with Dayforce or other HRIS systems is an asset.
• Courteous and professional when assisting residents, families, volunteers, visitors, and staff.
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize work, manage multiple tasks, and work independently.
• Ability to work effectively under pressure and remain calm in stressful situations.
• Experience working with seniors is an asset.

Responsibilities

• Provide reception and front desk services, including answering and directing calls and responding to inquiries.
• Welcome and assist residents, families, volunteers, visitors, and community partners.
• Provide administrative and clerical support to the Site Administrator and Leadership Team.
• Prepare correspondence, reports, forms, and other documents.
• Maintain accurate records, filing systems, and confidential information.
• Support general office operations, including data entry, filing, and document management.
• Coordinate incoming and outgoing mail and communications.
• Maintain a professional, organized, and welcoming reception area.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Customer service

Interpersonal skills

Professionalism

Education

Grade 12 with admin training

Tools

Microsoft Office

Dayforce (HRIS)

Job description

Job Description

St. Marguerite Manor - Reception Assistant - Casual

About the Organization:

Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul.”

In fulfillment of this mission, Covenant Care and Covenant Living actively participate in advancing the Covenant Strategic Plan that aspires to:

• Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
• Transform and Grow – We Will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
• And Contribute – we will leverage our legacy to maximize the strategic contribution of Catholic health care.

Covenant Care is an organization that takes its mission to the heart of everything it does.

We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their home. You have the ability to be a part of influencing the lives of all that reside in our environments and to help create a caring and compassionate environment.

Position Summary:

Covenant Care welcomes all who share a calling to serve those most in need.

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Administrative Assistant will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for residents, families, staff, volunteers, and visitors while supporting the day-to-day operations of the office in accordance with Covenant Care's Mission, Vision, and Values.

This position will:

• Model the organizations mission, vision, and values, consistently representing Covenant professionally and positively
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values

Key Responsibilities

• Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
• Welcome and assist residents, families, volunteers, visitors, and community partners
• Provide administrative and clerical support to the Site Administrator and Leadership Team
• Prepare correspondence, reports, forms, and other documents
• Maintain accurate records, filing systems, and confidential information
• Support general office operations, including data entry, filing, and document management.
• Coordinate incoming and outgoing mail and communications
• Maintain a professional, organized, and welcoming reception area
• Perform other duties as assigned

Major Qualifications

• Grade 12 diploma with post-secondary administrative training
• Minimum 2-3 years of administrative experience in a healthcare or related setting; experience in supportive living or hospice is preferred
• Intermediate to advanced proficiency with Microsoft Office applications
• Experience with Dayforce or other HRIS systems is an asset
• Courteous and professional when assisting residents, families, volunteers, visitors, and staff
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize work, manage multiple tasks, and work independently
• Ability to work effectively under pressure and respond calmly in stressful situations
• Experience working with seniors is an asset
• Flexibility to adapt to changing priorities while maintaining a positive attitude

PLEASE NOTE:

Covenant Care offers a comprehensive compensation and benefits package

All employees new to Covenant Care must provide a criminal record check not older than 3 months ahead of your commencement date. Not having your CRC will delay your ability to commence employment.

Covenant Care is committed to an inclusive work environment and encourages all qualified individuals to apply. Only those candidates selected for an interview will be contacted. We thank you in advance for applying with Covenant Care.