Reception Assistant

Covenant Care; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

Covenant Care is seeking a focused Administrative Assistant to join our Calgary site and support the Site Administrator and Leadership Team. You will be the first point of contact for residents, families, staff, and visitors, handling front desk duties and a range of clerical tasks in a compassionate healthcare environment.

Ideal candidates have a Grade 12 diploma with post-secondary administrative training, 2–3 years of healthcare clerical experience, and strong MS Office skills.

Qualifications

• Grade 12 diploma with post-secondary administrative training.
• 2–3 years of administrative experience in a healthcare or related setting; hospice preferred.
• Intermediate to advanced proficiency with Microsoft Office applications; Dayforce or HRIS experience is a plus.

Responsibilities

• Provide reception and front desk services, including answering and directing calls.
• Welcome and assist residents, families, volunteers, visitors, and community partners.
• Provide administrative and clerical support to the Site Administrator and Leadership Team.
• Prepare correspondence, reports, forms, and other documents.
• Maintain accurate records, filing systems, and confidential information.
• Support general office operations, including data entry, filing, and document management.
• Coordinate incoming and outgoing mail and communications.
• Maintain a professional, organized, and welcoming reception area.
• Perform other duties as assigned.

Skills

Interpersonal skills

Multitasking

Calm under pressure

Education

Grade 12 diploma with post-secondary admin training

Tools

Microsoft Office

Dayforce HRIS

Job description

Position Summary

Covenant Care welcomes all who share a calling to serve those most in need.

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Administrative Assistant will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for residents, families, staff, volunteers, and visitors while supporting the day-to-day operations of the office in accordance with Covenant Care's Mission, Vision, and Values.

This position will:

• Model the organizations mission, vision, and values, consistently representing Covenant professionally and positively
• Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values

Key Responsibilities

• Provide reception and front desk services, including answering and directing telephone calls and responding to inquiries
• Welcome and assist residents, families, volunteers, visitors, and community partners
• Provide administrative and clerical support to the Site Administrator and Leadership Team
• Prepare correspondence, reports, forms, and other documents
• Maintain accurate records, filing systems, and confidential information
• Support general office operations, including data entry, filing, and document management.
• Coordinate incoming and outgoing mail and communications
• Maintain a professional, organized, and welcoming reception area
• Perform other duties as assigned

Major Qualifications

• Grade 12 diploma with post-secondary administrative training
• Minimum 2-3 years of administrative experience in a healthcare or related setting; experience in supportive living or hospice is preferred
• Intermediate to advanced proficiency with Microsoft Office applications
• Experience with Dayforce or other HRIS systems is an asset
• Courteous and professional when assisting residents, families, volunteers, visitors, and staff
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize work, manage multiple tasks, and work independently
• Ability to work effectively under pressure and respond calmly in stressful situations
• Experience working with seniors is an asset
• Flexibility to adapt to changing priorities while maintaining a positive attitude