Real-Time Journey Orchestration Engineer

Fidelity International; Toronto; Hybrid; CAD 110,000 - 135,000; Full time

Benefits offered by this job

Health benefits

RRSP contribution

Flexible working arrangements

Parental leave top-up

Job summary

Fidelity Canada in Toronto is seeking a Customer Journey Optimization Developer to lead technical configuration and optimization of journeys in Adobe Journey Optimizer and related platforms. You will translate approved designs into scalable journeys, partnering with Marketing Technology and Analytics to enable real‑time activation across email, push, in‑app messaging, and other channels.

This hybrid role collaborates across Marketing, Data, and Delivery teams, with location at 483 Bay Street in

Qualifications

• University degree or equivalent work experience.
• Post-secondary education in Marketing, Business, Digital Technology, Computer Science, Data, Communications, or related field.
• Experience in marketing automation, Martech, journey orchestration, or platforms such as Adobe Journey Optimizer, Braze, Marketo, or Salesforce Marketing Cloud.
• Direct experience with Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, Adobe Target, Braze, CRM or sales enablement tools.
• Training or coursework in marketing automation, customer data platforms, analytics, or agile delivery is an asset.
• Platform certification in Adobe Journey Optimizer, Marketo, Salesforce Marketing Cloud, Braze or related Martech platforms is an asset.

Responsibilities

• Serve as administrator and power user of Adobe Journey Optimizer or similar platforms.
• Create technical requirements documentation and build end-to-end marketing journeys across channels.
• Configure audiences, personalization, templates, and AI/next-best-action rules.
• Work with Marketing Technology and Analytics on data readiness for journeys.
• Execute platform and functional QA for journey logic and data.
• Monitor journeys and drive continuous improvement of build processes.
• Maintain QA checklists, logs, and release readiness documentation.

Skills

Adobe Journey Optimizer knowledge

Event-driven marketing

Multi-channel campaigns

QA & troubleshooting

Cross-functional collaboration

Education

University degree or equivalent

Marketing/Tech post-secondary education

Platform certification asset

Tools

Adobe Journey Optimizer

Adobe Real Time CDP

Adobe Experience Platform

Braze

Marketo

Salesforce Marketing Cloud

Job description

Fidelity Canada in Toronto is seeking a Customer Journey Optimization Developer to lead technical configuration and optimization of journeys in Adobe Journey Optimizer and related platforms. You will translate approved designs into scalable journeys, partnering with Marketing Technology and Analytics to enable real‑time activation across email, push, in‑app messaging, and other channels.

This hybrid role collaborates across Marketing, Data, and Delivery teams, with location at 483 Bay Street in