Rapid Outreach Case Manager

YW Calgary; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

YW Calgary seeks a Rapid Outreach Case Manager to provide vital support for families facing domestic abuse. This 8-month contract role involves working closely with community resources to develop effective case plans and interventions. Candidates should have a relevant degree and experience in social work, bringing empathy and strong communication skills to a supportive team environment.

Benefits

Flexible schedules

Onsite fitness and childcare facilities

Support for professional development

Qualifications

• 2 years' experience in the field of family violence or outreach.
• Knowledge of trauma-informed approaches.
• Clear Police Information Check upon employment.

Responsibilities

• Work collaboratively with community agencies.
• Develop effective solutions for clients.
• Conduct assessments and create case plans.

Skills

Empathy

Communication

Crisis Management

Problem Solving

Education

Bachelor's degree in Social Work

Tools

MS Office Suite

Job description

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YW Calgary is looking to add an Outreach Case Manager to our team! As an Outreach Case Manager with YW Calgary, you will be a crucial part of a transformative initiative that supports families in breaking the cycle of violence. Your role will make a significant impact on the lives of those you serve and will also strengthen YW Calgary’s influence and leadership in the community. The Outreach Case Managers' purpose is to provide support, referrals and advocacy to women living in Calgary and surrounding areas who are referred by Children and Family Services (CFS) and who may be experiencing domestic abuse.

This position is an 8-month contract working Monday-Friday from 9:00am-5:00pm, 37.5 hours per week. This role will require some flexibility in schedule to best serve clients and program requirements.

What We Offer

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• Flexible schedules and a hybrid work arrangement for eligible roles for our employees to manage work and life
• A supportive team environment and opportunities for professional development
• Onsite fitness and childcare facilities
  
  

What You'll Do

• Work collaboratively with Crisis Shelters and other community agencies.
• Develop creative and effective solutions to client issues
• Make informed and timely decisions in the best interest of clients
• Apply trauma-sensitive principles in all interactions
• Provide immediate support and solutions during crisis situations
• Demonstrate empathy and understanding towards individuals from diverse backgrounds
• Conduct thorough assessments of client needs.
• Develop and implement effective case plans tailored to each family
• Manage multiple cases efficiently and in a time sensitive manner
• Prioritize tasks and meet deadlines consistently whether on site or off site
• Demonstrate strong verbal and written communication skills
• Understand the complexities and dynamics of domestic violence
• Provide appropriate support and interventions for victims and perpetrators
• Teach and model self-regulatory skills to clients
• Maintain personal composure and effectiveness under stress
• Perform and connect clients to referrals and appropriate long-term services
• Adhere to ethical standards in all interactions and services
• Keep accurate and detailed case notes in appropriate databases
  
  

What You'll Bring

• A clear Police Information Check, including a Vulnerable Sector Search, and an Intervention Record Check is required upon commencement of employment
• Bachelor's degree of Social Work or equivalent in human services field
• Professional Social Worker registration is a strong asset
• Minimum of 2 years' work experience in the field of family violence, outreach or case management
• Knowledge of trauma informed approaches and of the Child Welfare System
• Requires a class 5 driver's license and reliable transportation
• Understanding and knowledge of relevant community resources, referral processes, legislation and regulations
• Strong understanding of brain development and healthy mental function
• Strong computer literacy including MS Office Suite, able to learn additional software quickly
• ASIST, NVCI, Brain Story, First Aid and CPR certifications required within 3 months of employment
  
  

If you want to change lives, we want to hear from you.

Deadline: June 23rd 2025

Apply today by submitting your resume, cover letter, and salary expectations.

Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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